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Operational Support Centre Officer

3 weeks ago

Walkley Heights, Australia Downer Group Full time

Downer’s Maintenance & ITS business provides a range of services in road network management and strives to deliver better community experiences through smarter solutions. We assist road and intelligent transport systems asset owners to extract maximum value from their assets and provide road networks that meet the demand of today’s ever-changing environment. We operate from a network of over 50 depots and maintain more than 33,000 km of road.

We have an opportunity for an experienced **Operations Support Centre Officer**to join our team. You will be required to liaise with the community, receiving and following through on customer/community concerns to resolution with a professional, can-do approach.

**What you’ll bring**

You will possess demonstrated experience working as the main point of contact with the public, dealing with inquiries, problem-solving and providing efficient administrative support.
- A customer service approach with a good understanding of customer needs and expectations
- Capacity to work accurately with attention to detail
- **Ability to work rotating shifts: 4 days on, 4 days off over days, nights and weekends**:

- The ability to coordinate multiple administration tasks/processes with tight deadlines and limited supervision
- Good work ethic with a focus of teamwork, collaboration and support
- Database maintenance, tracking the progress of issues through to completion
- Proficient computer literacy with practical knowledge of MS Office
- The ability to build and maintain effective relationships with both internal and external clients & stakeholders
- Actively participating and supporting Zero Harm initiatives and strategies

Downer is a company that believes people are our greatest asset. We take pride in providing career opportunities, work-life balance, and above benchmark services. We also offer a range of benefits including:

- A suite of benefits including health & wellbeing, financial, lifestyle and technology discounts
- The opportunity to further develop your skills and professional development
- Working for a multifaceted organisation with diverse divisions to explore endless opportunities for growth and continuous learning

Alicia Jacobson - Talent and Sourcing Business Partner