L3 SOC Analyst

3 days ago

Greater Adelaide SA, Australia Brennan IT Full time

**Brennan. Where true performance thrives.**
At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our **True Performance System** - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

**Why join Brennan**
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

**True rewards**
In addition to competitive remuneration, Brennan offers extensive benefits, including:

- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities
- Discounted hardware and software
- An environment that embraces learning and development

**Your role**:
The L3 SOC Analyst role focuses on customer environments that are consuming Brennan’s Managed Security Services. As such this role is an extension of our Security Operations Centre into our customers. Regular contact and communication with our customers is an absolute must for this role to be successful.

You will be expected to ownership when a complex problem transpires and drive it to resolution. That entails working across multiple teams both within Brennan and within our customers. This role demands a combination of technical expertise, client management skills, and a keen understanding of cybersecurity practices.

This role is based in Adelaide.

**Your key responsbilities**:

- Direct engagement with clients to understand and meet their cybersecurity needs, ensuring high levels of service satisfaction.
- Handling ad hoc cybersecurity tasks for non-security clients, showcasing versatility and problem-solving capabilities.
- Responsible for creating and updating documentation, conducting training, and implementing service improvements.
- Managing escalations and inquiries from Level 1 and L2 support, providing expert advice and timely resolutions.
- Involvement in various meetings and managing tasks in the ServiceNow (SNOW) platform, along with other miscellaneous responsibilities.
- Remaining “current” with security and IT market trends.

**Key skills and experience required to be successful in the role**:

- 5+ years experience working in a SOC, although those with more experience or less are welcome to apply
- Great client-facing communication and presentation abilities
- Experience in understanding security postures and identifying controls gaps
- Clear, concise written and verbal skills (this is a non-negotiable)
- Proven ability to innovate, adapt and work under pressure in a complex environment with multiple stakeholders and firm deadlines
- A good understanding of frameworks such as the Essential 8, ISO27001, PCI-DSS, NIST, and so on
- Previous experience leading or managing IT engineers is desirable

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

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