Technology Support Specialist

This role will be the first point of contact for escalation or issues in relation to our customer facing teams, external partners and/or internal tech teams with the aim to review and resolve.

**About Us**

At Sportsbet, we’re united behind our purpose to “Bring Excitement to Life” for our 2 million customers (and growing). We do this by over-delivering through our commitment to fun, challenging the status quo and living our values. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re a tight knit group of 1,300 teammates (of which over half are in our Tech and Data Science teams).

We are a significant contributor to the Australian economy through racing and sporting codes and we are committed to having a positive impact in society by supporting our customers, our communities and our employees. Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.

**About The Role**

Reporting to the Head of Service Operations, the tech specialist is a hands-on role working as a conduit between business stakeholders and technical and data teams internally to help support with queries relating to our external vendors (eg. Salesforce) and other tech platforms utilised by the Premium team. You will work on optimising the current platform to ensure that all aspects meet our compliance requirements & align to our Sportsbet tech requirements.

Responsibilities Include:

- First point of resolution for issues / questions related to Salesforce, data & Premium systems & integrations.
- Document change requests, use cases, test scripts for all system updates.
- Review, design, and manage Salesforce reporting and dashboards, ensuring data accuracy and insightful reporting.
- Work with vendor to develop and maintain reports and dashboards to support KPIs & business strategy.
- Work closely with compliance lead to implement & automate compliance reviews.
- Oversee Premium user management, roles, profiles, and permissions to maintain system security and integrity.
- Document and create Jira tickets for technical changes, ensuring all relevant details are captured, and conduct thorough testing to validate the changes.
- Engage with the Salesforce users to ensure efficient use of the platform and identify areas for improvements.

**About You**
- Proven track record in a role that has supported business teams using Salesforce CRM platform.
- Minimum of 1-2 years of experience in tech support role
- Familiarity with tools like JIRA, Workbench, Data Loader, omni channels and confluence.

**The Perks**

We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:

- 25 days annual leave (that’s right, a whole extra week)
- Genuine flexible working policy with a $800 work from home office allowance
- Weekly concierge service including free massages, manicure/nail appointments - all onsite
- Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks?)
- Development budget to send you to conferences, events, courses and other learning opportunities.
- End of trip facilities with an onsite table tennis and pool table
- Access to our Employee Assistance Program and a Circle In membership
- Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.

**What’s the Green Tick Feeling?**

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.