Assistant Operations Manager, Claremont Quarter

1 day ago

Perth, Australia Hawaiian Full time

Hawaiian is a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets, employing a team of over 100 people.

At Hawaiian our purpose and values are clear - _To Enrich people’s lives through places and experiences _and_ we are_ _Passionate, Considerate, Collaborative and Curious_. Hawaiian is proud to be a leading WA employer, and we invite you to consider Hawaiian in your career journey.

**Claremont Quarter**is Perth's premier retail destination, with high streets Bayview Terrace and St Quentin Avenue seamlessly flowing into two levels of open malls where a cosmopolitan village atmosphere is created. It covers 30,000sqm and is located in one of Perth's most affluent suburbs, drawing shoppers from across the metropolitan area.

Your role as **Assistant Operations Manager**is to assist the Senior Operations Manager with the management of the operational, environmental and safety aspects of Claremont Quarter to best industry practice, in line with legislative requirements and agreed business plans.

**Responsibilities will include**:

- Management of the centre’s building services contracts, ensuring the appropriate policies and procedures are in place with respect to service management including but not limited to fire services, vertical transport, electrical services, hydraulic services, mechanical services, building compliance, car park systems, BMS, cooling towers & water treatment and communication systems (MDF/ IDF /Comms).
- Ensure service and maintenance reports provided from contractors and monthly/quarterly meeting actions are followed up.
- Maintain and foster relationships at an operational level, seeking efficiencies, innovation and be solution focused with our contractors and suppliers.
- Oversee on-site cleaning and security personnel in line with the contract agreements.
- Ensure effective management of all repair and maintenance activities.
- Ensure all works carried out on-site comply with all statutory authorities/regulations.
- Attend to after-hours call-out/problems in a timely and cost-effective manner.
- Review & manage centre schedules relating to lighting power and HVAC.

**Qualification Requirements**:

- Minimum of twelve (12) months’ experience in retail facilities management.
- Trade Certificate preferable or mechanical / operational “hands-on” experience at a minimum.
- Maintenance experience.
- Knowledge of building management systems including controlling lighting, security, and air-conditioning is advantageous.
- Knowledge of mechanical services, hydraulic systems and electrical terminology is advantageous.
- Strong Microsoft Office experience and ability to quickly learn new systems with training.
- Valid West Australian Drivers Licence and own roadworthy vehicle.

**Preferred Skills and Attributes**
- Strong verbal and written communication skills.
- Strong interpersonal skills with the ability to build and maintain productive working relationships with internal and external stakeholders.
- Motivated and committed to accomplishing challenging objectives whilst providing exceptional customer service, via telephone and in person, with maturity and empathy.
- Ability to effectively prioritise and manage multiple deadlines whilst delivering accurate and quality work.
- Analytical and problem-solving skills with the ability to identify opportunities.
- Ability to exercise initiative and work both independently and co-operatively as required.

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