Lead Sme

17 hours ago

Sydney, Australia Panasia Group Full time

**Required Skills**:

- Certified and Hands on OS support on Azure Cloud platform
- VMware Administration (ESXi 6.5 and above, SRM) - L3
- Hyper Converged Infrastructure (Cisco UCS, Dell VRTX, VxRack, vBlock, VxRail) - L3
- Windows OS Administration (OS: 2019, 2016, 2012,2008, 2003) - L3
- Microsoft Clustering (SQL Always On) - L2
- Active Directory Services - L2
- HP SIM Administration - L2
- Knowledge on Distribution Center management - L2/L3
- ITIL Process - L2/L3
- Agile Process - L2/L3

**Primary Job Tasks & Responsibilities**:
**Tower Lead**:

- Lead a diverse and complex Wintel, AD and Virtualization tower team supporting a large Cloud & on-premises infrastructure
- Responsible for achieving 100% SLA / KPI Compliance
- Work with customer stakeholders on a daily basis, understand critical business requirements and enable timely support
- Achieve consistent TOP CSAT thru rapport, work ethics, integrity and passion to excel
- Demonstrate strong 5 habits culture
- Mentor & lead the team by example

**Wintel & Vmware Administration**:

- DELL VRTX, VxRail, VxRack, vBlock cluster configuration and management, VM policy management & vSAN network management
- Hypervisor server installation, monitoring, incident management, patch management, server resource usage measurement
- VMware vCenter and vCenter Operations Management
- Solid working understanding of Risk & Vulnerability management
- Management of VMware SRM and virtual machine protection, execution of the recovery plan.
- Upgrading the Virtual Infrastructure to latest versions
- Upgrading the latest RCM upgrade VxRack and VxRail Systems
- Implement Site Recovery Manager (SRM)
- Deep demonstrable knowledge & solid experience in Incident, Change & Problem Management processes
- Strong focus on automation and working experience with PowerShell scripts

**Qualifications**
- Working knowledge of fundamental operations of relevant software, PC hardware, MS Office, and other systems
- Possesses and applies a comprehensive knowledge of Microsoft Server Operating System & Active Directory
- Understanding of ITIL processes and procedures and willingness to follow them
- Knowledge and experience of customer service practices
- A college degree (4 year) and/or a technology degree

**Key Competencies**
- Excellent verbal, written and electronic communication skills
- Strong Leadership and Team Management skills
- Self-motivated individual capable of independent work
- Analytical and logical thinker with the ability to define and present facts/information.
- Excellent interpersonal skills including listening, building rapport and an awareness of internal and external issues.
- Customer service orientation
- Problem analysis and solving skills
- Planning and organizing, attention to detail
- Effectively managers the expectations of business & IT to achieve service outcomes
- Effective composed leader - knows when to lead from in front, by example and from behind
- Takes ownership of the task, is accountable for the result and responsible along the way
- Collaborates well, is inclusive and makes everyone feel like a customer

**Job Types**: Full-time, Contract

**Salary**: From $627.00 per day

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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