Consultant, Customer Decisioning

5 days ago

Sydney, Australia NAB Full time

Consultant, Customer Decisioning (Pega)
- Job number: 797839
- Primary position location: NSW- Sydney CBD
- Primary position location: VIC- Melbourne CBD
- Category: Data & Analytics
- Work type: Permanent Full time
- Closing at: Mar 7 2025 - 23:55 AEDT

**Favourite**

Amazing opportunity to join our customer decision team and support their Unsecured Lending initiatives.
- We are empowered to make a positive difference in for customers and communities.
- You’ll join a high-performing business, backing talented individuals.
- Role can be based out to Melbourne or Sydney

**In this role, you will**:

- Design contact strategies in partnership with business stakeholders to solve customer and business challenges
- Provide insights on actions to maximise the value for Customers and Business stakeholders
- Deliver quality outcomes that balance effective risk management with speed to market
- Translates business ideas and concepts into always-on, multi-channel Next Best Conversations (NBCs), taking into account even-based triggers and propensity
- Configure new offers, propositions, and treatments, adhering to NAB contact and channel policies in Pega Customer Decision Hub (Customer Brain)

**What you will bring**:

- Proven experience as a data, campaign, or marketing analyst, preferably in a large complex organisation
- Demonstrated experience and knowledge of Decisioning or Marketing Automation tools preferred
- Campaign and/or data management experience coupled with knowledge of SQL preferred
- Demonstrated understanding of marketing functions and campaign lifecycle
- Hands on Pega CDH Experience preferred

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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