Technology Partner Manager

**Technology Partner Manager**
**Permanent role**
**Surry Hills based with WFH flexibility**
**Be part of exciting digital growth
**About WooliesX**
**WooliesX is part of the Woolworths Group. We're an innovation business that brings together the brightest minds in e-commerce, technology, media and data to transform the way people live and shop. We're here to create better everyday experiences for our customers. In the big picture, and the fine detail. In moments big and small.**

**We've worked together with our partners to create all kinds of initiatives you know and love - like Everyday Rewards, one of Australia's most popular loyalty programs.
**The Role**:
**We have an exciting opportunity for a 'Technology Partner Manager' in our Digital Technology Operations Capability team in WooliesX. We provide a wide array of technology operational support to multiple Woolworths businesses that utilise Digital platforms. This role plays a central part in Technology Partner Management and will give you the opportunity to work with some of the leading organisations
**Key Accountabilities**:
**Working across virtual teams focusing on the technology partner portfolio services, spanning internal and external resource pools across the IT and business divisions**
**Relationship Management of key technology Partners (including Governance, cadence and strategic alignment)**
**Commercial management for key technology partners to ensure service delivery according to agreed service levels**
**Stakeholder management across the Technology portfolio**
**Escalation management for issues raised by stakeholders relating to Technology Partners, our agreements or services being provisioned**
**Onboarding of new technology partners including contract review, supporting operations alignment**
**Service Governance and Reporting**
**Identify and lead capability improvement opportunities**
**Support to reviewing current services/software & licensing and analyse if they meet current organisation requirements**
**Support to procurement process from submitting initial requisition, purchase order approvals and invoice reconciliation**
**Assist in resolving vendor disputes contractual SLA and invoice payments**
**Support to financial month-end activities in reporting accruals and cross recharges across different centre for software charges**
**Familiarity with ARIBA and SAP systems**
**Negotiate service outcomes with vendors who have missed their contractual obligations**
**Initiate service performance reviews and develop roadmaps with partners and vendors for performance improvement
**About You**:
**A strong track record in Technology Partner Management, Service Delivery or Financial Management in a Digital or Physical business environment**
**Demonstrated experience in leading and delivering outcomes**
**Understanding of (or experience with) with leading technologies like Cloud, Security Services, Software as a Service Offerings**
**A great communicator and problem solver**
**Capability development and / or process improvement experience**
**Advanced negotiation and conflict management skills**
**Commercial and account management experience would be highly beneficial
**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.