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Claims Manager
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Brisbane, Australia Australian Retirement Trust Full time**Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager.** **If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of...
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Claims Manager
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Brisbane, Australia Australian Retirement Trust Full time**Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager - Member Insurance and Claims - Death Benefit.** **If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your...
Claims Manager
2 weeks ago
**An exciting fulltime opportunity exists to join our QInsure Claims team as a Claims Manager We now have multiple vacancies at our Sydney location.**
**Why join us?**
- State of the art offices, with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.
**About the role**
Every one of our team contributes to helping make our members’ world better. As a **Claims Manager** in our Claims team, you will oversee a diverse portfolio of complex life, disability and income insurance claims through investigation, analysis and assessment.
You will be working in a fast paced, team
- oriented environment where your industry knowledge, communication and interpersonal skills will be rewarded.
Key responsibilities:
- Assess claims for the benefit entitlement by reviewing contractual, medical, functional and occupational information
- Conduct functional telephone interviews to obtain information to ensure complete understanding of the illness/injury and absence from work and types of support required to assist with return-to-work planning
- Develop and maintain outcome focused case management plans to assist members return to work
- Deliver written communications in line with the Holistic approach including responses to written enquiries and submissions for claims outside own delegation of authority
**About you**
You are a resilient problem solver who can handle responsibility under pressure, values integrity and with exceptional customer focus. Furthermore, your skills, experience and qualifications may include the following:
- Well-developed written and verbal communication skills
- Tertiary qualification or equivalent experience in an Allied health / Customer Service role
- The ability to work in a complex and changing environment
- High level of critical thinking and organisational skills with strong attention to detail
- The ability to balance our members needs with an empathetic yet commercial approach
**About us**
As one of Australia’s largest superannuation funds, we proudly take care of over $240 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.
When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.
**How to apply**
**#hybrid
