Workforce Software Consultant

**Description**:
Experienced Workforce Software Consultant required for a Professional Services Team. This role will provide first-class service and post-sales support to Professional Services customers with the ability to support Local and Global WFS projects as required. Additionally, you will work closely with customers to deliver and support human resources systems that are based on industry best practices.

**Essential Functions**:

- Creates and delivers high quality demonstrations and presentations.
- Gathers and analyses clients' Payroll business requirements and objectives.
- Designs, configures, and provides support oversight of the multi-modules of the Workforce Software Suite.
- Delivers best practice and compliance consulting services to customer.
- Delivers workforce management functionality specifications for the technical team to build interfaces.
- Works with client to plan and organize QA testing.
- Facilitates knowledge transfer with clients via customer/administrator and end user training.
- Able to conduct and perform a workshop with customers to identify scope, requirements, and business outcomes.
- Strong documentation and knowledge capturing skills.
- Able to demonstrate rapport building skills with prospects and customers.
- Ability to work in a distributed workforce environment.
- Mentors' junior consultants by coaching and/or training to them on new systems, enhancements, and project deliverables; providing quality review of work.
- Completes continuing education activities to attain and maintain professional certifications, including continuous learning of new lines of HR business and Workforce Software products/technologies.

**Desired Qualifications**:

- Bachelor's Degree in Information Systems/Technology or Business, or equivalent experience in a relevant field.
- Experience in implementing or providing support for workforce management systems. preferable in Workforce Management or SAP HCM Time and Attendance or Kronos Central/Dimensions.
- Strong domain knowledge of time and attendance processes and workflows.
- Up to date with Certifications and Accreditations (e.g., WFS).
- Ability to understand and perform mapping, configurations, setups, pay rules, base extensions as well as other configs.
- Experience in SQL or similar.
- Strong understanding of payroll legislation experience.
- Ability to interpret employment instruments (e.g., EBAs, Awards, etc.) and configure into solution.

**Knowledge, Skills, and Abilities**:

- Advanced excel skills (e.g., pivot tables) or similar (e.g., Smartsheet, Anaplan).
- Understand key industries and challenges (e.g., healthcare/aged care - royal commission's recommendations)
- Understand key business drivers, KPIs and metrics for each organisation engaged
- Ability to translate, interpret long-term strategic objectives to quick tactical wins E.g., Digital HR transformation (long-term), solving payroll challenges with payroll solution (tactical win)
- Capture and document business outcomes and objectives to help with Project Manager/Marketing/Sales build customer success stories / business cases.
- Ability to manage time and multiple projects with a high degree of attention to detail.

**What's on Offer**:
Competitive pay and benefits as part of our total rewards. We also offer performance-based compensation designed to reward success. Helping employees reach their professional goals while supporting their personal needs is essential to the long-term sustainability of our business.
Our employees grow personally and professionally with benefits built to support every stage of life.

Although our benefits naturally vary by country, our competitive offering may include the following:

- Flexible work arrangements
- Professional development, including SAP Learning Hub and Certification Hub licences
- Referral bonuses
- Novated Car Leasing
- Well-being and global employee assistance programs