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Application Support Analyst, Apj

2 weeks ago

North Sydney, Australia WorkForce Software Full time

Work / Life balance? Are you looking for flexibility? Work from the office or work from home Our organization follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks.

Here at WorkForce Software, we value effort, positivity, and collaboration. As a software company, founded by techies, we’ve got an unending appetite for the cutting edge. Competing against products from much larger firms challenges us to design the next great technology, a step ahead of everyone else If you like learning, tinkering, and testing, then we’d like to hear from you

WFS: A WorkForce Software Company is a leading provider of cloud-based workforce management solutions for Global organisations. The WorkForce Software enables organisations to automate time and attendance, streamline absence and leave management, optimise staff rostering, gain real-time visibility into labour costs and productivity, and mitigate the risks of employee fatigue.

**Responsibilities**:

- Evaluate and understand customer incidents and requests
- Build relationships and trust with customers through open and interactive communication
- Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance
- Maintain SLA’s and KPI’s for reported incidents
- Identifying product bugs and engaging development team
- Maintaining and creating knowledgebase articles

**Requirements**:

- Extensive SQL querying and Data analysis experience
- Experience in Customer Service
- Excellent written and verbal communication
- High attention to detail
- Ability to multi-task in a high pace environment
- Ability to perform individually as well as a team player
- Willing to work on weekends and/or after hours

**Essential Requirement**:

- Ability to work in Australia is compulsory

**Education**:

- Bachelor’s degree or equivalent

**Why You Should Join the WorkForce Team?**
- Performance Bonus
- Career Development and Training - Be the CEO of your career
- Diversity, Equity, and Inclusion Initiatives including committees such as:

- Women for Inclusion
- Age: Unity Beyond Years
- Racial Equality/Discrimination
- Mental and Physical Ability
- WorkForce Pride Network
- Global Perspectives
- Band of Veterans
- Health and Wellness / Gym Reimbursement
- Parental Leave
- WorkForce Software is an Equal Opportunity Employer._
- To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities._