Product Manager

ING Australia is looking for an experienced, delivery focused** **Product Manager General Insurance** **to join our passionate Wealth Tribe within the Retail Bank of Australia’s most recommended bank, which means you will have the chance to gain enormous exposure and make your mark at ING

You’ll be responsible for the General Insurance product suite and will work with external business partners plus a broad group of internal stakeholders to deliver best practice products and services. You’ll focus on the customer lifecycle from customer value proposition, business case, defining MVPs, customer acquisition, on-boarding and retention, optimisation of marketing, reporting and customer experience and managing risk - all contributing to portfolio profitability.

You’ll love this role if you are customer focused, innovative and forward looking and enjoy using your negotiation and influencing skills across all levels of the organisation. You’ll be interested in working with business partners to run the daily operations of the general insurance product suite, financial forecasting to support portfolio growth and enjoy developing and delivering enhancements to the proposition to continually improve the customer experience and achieve business goals.

**What You'll Do**
- Represent the voice of the customer, having a strong vision on customer acquisition and retention strategy and the end-to-end customer journey, continuously focusing on improving the customer benefits ING offers and the key moments of truth for customers
- Manage the governance of the insurance operations working closely with our general insurance partner, including monitoring and optimising processes and procedures and managing service levels
- Work closely with Marketing to formulate and deliver on an integrated marketing plan, with a strong focus on digital channels
- Drive the development and ongoing implementation of a Joint Business Plan with ING’s general insurance partner
- Own and approving key insurance related activities across the business, including process reviews, forms, T&C’s, collateral, product questions, exceptions and escalations, vendor SLAs, website updates and legislative changes.
- Report on risk events and mitigating product risks relating to the customer, insurance partner and regulatory obligations across all aspects of risk (financial & non-financial)

**What We're Looking For**
- Demonstrated experience managing General Insurance products (5 years +) with proven experience in understanding, interpreting and preparing financials for the purpose of product enhancement, profitability monitoring and delivering on customer needs
- Proven experience in managing and governance of vendors
- A risk management focus and a working knowledge of business controls and risk mitigation
- Up to date knowledge of industry developments and detailed knowledge of competitor product offerings
- Experience in reviewing and recommending product strategies
- Experience in the Agile way of working, engaging with technical squads and organising work in sprints

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)