Administrative Officer, Victorian Civil and
1 week ago
Location: Melbourne | CBD
Job type: Not provided
Organisation: Court Services Victoria
**Salary**: $55,439 - $71,194
Occupation: Administration/Secretarial
Reference: VG/VARIOUS_VCAT
- Unlock your potential while working in a supportive environment
- Ongoing professional development with opportunities for career progression
- Make a difference to the Victorian community
- $55,439 to $71,194 per year + Super
- We have full-time ongoing and fixed term roles available in the Human Rights, Residential Tenancies, Civil, Planning and Environment and Administrative divisions
**Who are we looking for?**
You are focussed on providing great service and might have a background in hospitality, service delivery, administration or looking for your first role after finishing your studies. If you believe the characteristics below describe you we want to hear from you
- Committed to delivering great service
- Excellent written and verbal communication skills
- Flexible and willing to work in a rapidly evolving environment
- Have common sense and good judgement
- Can work co-operatively with team members and clients
- Receptive to feedback and willing to learn and develop your skills
- High levels of responsibility for meeting service needs
**About the role**
- Identify customer needs and assist them in accordance with VCAT service and quality standards.
- Manage your workload, act on urgent matters as a priority and refer or escalate complex matters and enquiries as required.
- Maintain effective communication with key stakeholders including customers, colleagues, management, VCAT Members and other service users.
- Provide in-hearing and customer service support as required in accordance with VCAT's service delivery standards.
**What's in it for you?**
Working at VCAT means enjoying a strong sense of purpose and engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
- Practical, one on one training for all aspects of the role
- Career progression opportunities and internal training programs to suit your professional development goals so you can be the best at what you do.
- Fitness Passport is available to all staff. You and your family can sign up to unlimited access to a range of gyms, pools and fitness facilities across Victoria
- Our Health and Wellbeing program provides access to programs, activities and health resources to support your wellbeing, including:
- A free service providing access to qualified counsellors for confidential, short-term support for personal problems that may be affecting you at work or at home
- Online classes and activities including yoga, mindfulness and pilates
- Peer support program.
Plus:
- Salary packaging for superannuation and novated lease
- MYKI commuter club
- The VCAT Social Club brings staff together in friendly and casual environment, with a variety of events and activities held throughout the year
**Who we are**
VCAT is part of Victoria's justice system and provides fair, efficient and affordable justice by resolving disputes and making decisions. We service a range of disputes, from residential tenancy, guardianship and civil matters to complex building and property and human rights matters. The work we do relates to day-to-day matters that directly affect the lives of people in the community as well as the economy.
**How to apply**
- resume
- a short covering letter
For more information, please see the attached position description.
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