Front of House Team

**Who is First Contact?**

First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do. First Contact works with premium companies within the banking, finance, telecommunications sectors (plus many more), to deliver the customer service component of their business.

As a service professional you thrive on making someone else’s day a little better You welcome the tenants of the building with a big smile, you are ready to assist them wherever necessary & you naturally engage at all levels.

As the name suggests, you are the ‘First Contact’ for our clients

**Why work for First Contact? Because we look after you**

The core of our business is our people As a First Contact employee you will be provided with a range of benefits to develop your career and your personal goals.
- We will make sure you have a ‘Work life balance’ We offer a Monday to Friday work schedule, with shifts between 7am - 7pm (8 hour shifts per day).
- You will have your weekends off and paid Public Holidays off.
- We ensure you are paid a competitive salary, above award
- There is opportunity for paid training and development packages to continue to see you grow
- We have an amazing rewards and recognition program whereby you can receive vouchers for a wide range of retailers
- Supplied corporate wardrobe and dry-cleaning services. You won’t have to worry about ironing a work shirt again
- The opportunity to progress your career if you commit to First Contact.
- Amazing work environment Our contracts see us placed in some of the cities most prestigious buildings, as well as the newest

**What is the role?**

We currently have an opportunity for an energetic and enthusiastic Front of House Team Member to join our dynamic team in Macquarie Park.

We are seeking a customer experience champion who can help us deliver unscripted, personalised service in a casual corporate environment.

The role is based in a state of the art corporate campus within Macquarie Park and has a Monday to Friday, corporate hours work schedule.

This is an all-rounder role with a rotating roster across all areas. If you are looking for a role where you can let your true colours shine and deliver the best possible service, look no further

**What will be involved in your day to day tasks?**
- Provide an engaging on brand welcome and farewell to all staff, clients and contractors entering the site
- Register visitors & staff using designated site access management system
- Provide leave coverage to our Loading Dock team when required (Manage incoming and outgoing deliveries)
- Ensure the reception area (desk and guest lounges) are clean and tidy at all times
- Work closely with security teams to ensure the safety of the building
- Assist with administrative tasks as per the request from the tenant
- Recognise VIP's, guests and building staff and use their names wherever possible.
- Provide a service level beyond the tenant’s expectations 'to go above and beyond'
- Look for ways to improve the tenants experience of working within the building
- Deliver on WOW moments, which our visitors and clients will not forget

**What you will bring to the role**:
Do you currently work in a 5-star environment? Are you tired of the shift work? Well this may be the role for you Some of the qualities we are looking for are:

- Experience in five star hotels or top-end hospitality
- Experience servicing VIP and Executive-Level guests in a professional manner
- Ability to work autonomously, while being self motivated and driven
- Attentive ability to anticipate client needs
- Ability to create lasting impressions and meaningful relationships
- Discretion and confidentiality and the ability to build a high level of trust
- Immaculate presentation and grooming standards