Associate Director, Strategic Design

Associate Director, Strategic Design
- Job number: 803646
- Primary position location: NSW- Sydney CBD
- Primary position location: VIC- Melbourne CBD
- Category: Finance
- Category: Strategy
- Work type: Permanent Full time
- Closing at: Oct 19 2025 - 23:55 AEDT

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- **Be empowered to make a positive difference for customers and communities.**:

- **Make a genuine difference through work on topics that will shape the future of NAB and the financial services ecosystem.**:

- **Join a high performing and collaborative team culture, where everyone is given the opportunity to learn, grow and achieve.**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of **Associate Director, Strategic Design,**you will join the Group Innovation team that is part of the broader Group Strategy & Development function that’s focused on making a tangible difference to customers while keeping it simple.

**Each day, you’ll go above and beyond to**:

- Work with colleagues across Group Innovation (and partner business units), to design and deliver strategically-genius, intuitive, distinctive, innovative experiences.
- Be a doer and a team player, combining in depth expertise and colleague skills development, helping raise the design bar with every proposition.
- Work cross functionally to ensure that great thinking lands in great execution.
- Bring expert ability to understand and balance complex commercial, technical and customer considerations and be able to inspire colleagues with new perspectives and opportunities.
- Story-tell and influence to shape communicating with all levels of the organisation.
- Support in the delivery of incredible innovations that delight customers and drive real business value.

**We’re looking for the brightest to deliver the best for our customers. You’ll need**:

- Extensive experience working as a strategic designer leading teams conceiving and bringing new propositions to life using human centred design methodologies
- Deep capability and excellence across **_all_** design disciplines: Strategy, Design Research, Service Design, and Product UX/UI Design and an eye for detail
- An expert ability to generate insights and find unique opportunities by using design methodologies and broad knowledge of business to find the sweet-spot in commercial drivers, technical feasibility and acute human need.
- Experience working in a team that operates with agile methodologies, either in a start-up or corporate environment
- An ability to develop material for presenting to senior stakeholders, facilitate large group workshops, and build positive relationships with stakeholders outside of the team to influence toward outcomes
- An ability to plan, and facilitate design sprints
- An ability to coach others in human centred design
- Experience with design or creative skills and tools like Figma.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB