Zone Operational Readiness Officer, Clerk Grade 5/6

**Zone Operational Readiness Officer, Clerk Grade 5/6,**
- Opportunity to support the operational readiness of NSW SES Units
- Work in a volunteer-based agency supporting communities of NSW
- Full time ongoing role
- Based in Metford

**About the opportunity**

The Operations Readiness Officer plays a key role in ensuring the operational readiness of NSW SES Units across the Zone. This role focuses on maintaining the readiness of the Incident Control Centre (ICC) facilities and systems, coordinating duty rosters, and supporting the effective functioning of units during both day-to-day and operational periods.

Reporting to the Flood Rescue & Operations coordinator and working closely with the Zone Commander and Deputy Zone Commanders, the role contributes to operational coordination, prepares and distributes reports, and facilitates timely information sharing during incidents.

You will regularly engage with Local and Unit Commanders and build strong relationships with our dedicated volunteers, visit units across the Zone to support capability development and readiness activities.

This role also collaborates with key areas of the organisation including the Capability & Training teams and the State Operations/Command Centre.
As part of this position, you will be expected to participate in Operational response activities and on-call operational rosters when required.

**About the NSW SES**

Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well
- trained in the wide variety of roles they perform.
With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here

**About you**

To be successful in this role you will:

- Have sound knowledge and understanding of contemporary emergency response practices
- Have the capacity to obtain Incident Management Principal Officer qualifications for Level 2 incidents within 12 months.
- Have a thorough knowledge of AIIMS principles and processes, and / or willingness to obtain competence within 12 months.
- Be proficient in building and maintaining relationships with stakeholders, internal and external

**What we can offer you**
- You will enjoy a 35-hour work week, with the potential for flexible work arrangements such as a nine-day fortnight or a four-day work week depending on the requirements of the role and operational needs
- Attractive salary range of $99,938 to $110,271.00 plus 12%
- superannuation and leave loading + field allowance
- Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities, and you can be an important part of our work.
- We have attractive leave entitlements including parental, sick, flex and recreation leave.
- We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:

- Fitness Passport
- LinkedIn Learning
- Member Assist Program for free confidential counselling support
- Flu vaccine program.

**You Belong Here**

We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.

**How to apply**
- A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
Responses to each of the targeted questions (maximum of one page per answer); and
- An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

**Targeted Questions**

1. Describe a time you supported or implemented systems or processes to maintain operational readiness in an emergency management or similar environment. What approach did you take and what was the outcome?

2. How do you maintain strong relationships with stakeholders over time, especially in high-pressure or dynamic environments? Share a specific example that demonstrates your approach.

**Want to know more?**

If you want to know more about this opportunity, please contact Baden Ellis, Flood Rescue & Operations Coordinator - 0417 768 491

The role description is available here

**Talent Pool**

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here

**Applications close: Thursday, July 24, 2025