Housing Options Officer

**Housing Options Officer - Regional NSW**

**ABOUT THE ROLE**

As a Housing Options Officer, you are responsible for providing trauma informed service delivery to customers who are experiencing homelessness and other customers needing alternative housing options. The Housing Options Officer provides service and advice in order to guide customers to the most appropriate housing program for them. Your responsibilities will include, but not be limited to;
- Assessing customer’s housing needs
- Referring customers to appropriate social supports
- Supporting customers to access the private rental market
- Assessing Social Housing Applications
- Assessing Affordable Housing Applications
- Marketing Hume’s Social and Affordable Housing portfolio to generate a viable waiting list and create awareness of Hume Housings programs and services
- Participating in open homes where required in order to tenant our properties within established guidelines

**WHAT WE LOOK FOR IN YOU**

To be successful in this role, you will have:

- A tertiary qualification in the Housing or Welfare Sector
- Demonstrated experience in delivering Trauma Informed Practice service delivery in the social services sector
- Experience in maintaining compliance and quality management processes.
- Experience in interviewing and assessing customers’ eligibility for housing assistance such as homelessness services, private rental products and social housing assistance.

We need you if you love our values and have a passion for social inclusion; as you may be on the road, you are also required to have a NSW driver’s licence.

**WHAT YOU CAN LOOK FORWARD TO**

We are diverse, dedicated, passionate and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 35 hour working week
- Flexible work practices
- Salary packaging
- Career development opportunities
- Access to Wellbeing and EAP Counselling Service

**WHY WORK FOR HUME COMMUNITY HOUSING?**
- Our purpose is to create opportunities for people to prosper._

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.

We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs.

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It’s important that our customers stay at the heart of what we do, and why we do it.

You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role.

At Hume, we know how to have fun, celebrate successes, and are committed to providing a thriving organisational experience to our employees, where you too can prosper.

**OUR TEAM**

We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives all of which provide our customers with opportunities to prosper.

We are a diverse, dedicated, commercially minded and customer focused organisation. We also believe that a good employee experience directly translates into a good customer experience.

If you’re passionate about social justice and consider access to safe sustainable and affordable housing a basic human right, there has never been a more exciting time to join our award-winning organisation.

**We are **_**Champions of change | Creators of connectivity | Builders of resilience and Determined to succeed**_
- Hume Community Housing acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of this land including Dharawal, Cabrogal, Wonnarua, Worimi and Awabakal peoples and the Dharug Nation whose lands Hume operates within. We pay our deep respect to the Elders past and present and emerging and acknowledge their continuing connection and contribution to the lands and waters._
- As a community housing provider, Hume regularly engages with and provides face to face services to customers in the community, and these roles require full COVID-19 vaccination status._

**Salary**: