Communications Officer

**Communications Officer**:

- **Ongoing Full-Time 4x roles**:

- **Communication Officer Grade 1**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a Communications Officer to be part of our Radio Operations Group, Technology & Communication Services Command. The Communications Officer primary role is responsible for tasking and coordinating activities of police vehicles responding to incidents. The role also processes urgent and non-urgent telephone calls providing timely information to operational police to enable appropriate action to be taken.

Initial entry requires undertaking the paid Training Program. This is a fifteen week full-time course, which will be run at Newcastle Radio Operations Centre, commencing 3 November, 2024. All trainees must successfully complete this Training Program and probation period to retain their appointment.

For more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role), **click here** to view the role description.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination and;
- salary packaging options via superannuation contributions or a novated vehicle lease;

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
Please provide an example of when you have demonstrated resilience and courage in dealing with a difficult customer.

**Target Question 2**:
Please describe a time when you had to manage multiple tasks with different priorities. How did you prioritise your work? What was the end result?

Applicants who meet the required standard will then proceed to an assessment centre where short-term memory, multi-tasking, decision making, resilience and problem solving will be assessed. Only applicants who rank highest in this process will proceed to the interview stage.

This role is classified as a shift worker in accordance with clause 3.58 of the _Crown Employees (NSW Police Force Administrative Officer and Temporary Employees) Award 2009_. Shift penalties are paid in accordance with clause 89.1 of the Award.

If you require any further information about this opportunity, please contact the hiring manager **Senior Sergeant M**ark McCulkin** **via (02) 4929 0682**.
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.