Client Service Manager(Ndis)

**Client Service Manager Job description**

This job is required to support the delivery, compliance, administration, small-medium projects. It involves the provision of coordination of resources, information management, processes, and administrative support.

The key **accountability of **the disability **Services Support Officer **includes**:

- Support the delivery, administration of our Disability Services Programs, participate and implement internal/external audits and internal frameworks Support and oversight of customer management record systems including verification of accurate data entry and supporting development of appropriate record keeping processes. Provide/develop reports as required on program and service delivery. Be involved in day-to-day tasks that will support staff to deliver exemplary customer service to achieve best outcomes for participant. Support Disability Services to achieve performance targets and key performance indicators Answer inbound and outbound phone enquire s in a timely and efficient manner. Comply with Point Care policies, procedure and legislative requirements. Undertake duties as required by your supervisor (within scope of position). Undertaking on call duties on a roster basis(if required)
- Requires meet and greet with clients. discussing possibility to be provided with services.
- It also involves the managing the rostering of clients with support workers.
- Meeting with stakeholders to increase the possibility of increasing our presence in the region.
- It involves monitoring client progress; monitoring the achievement of their goals and success.

**The Person**
- Relevant experience, qualifications and training in any of the following fields - Community Services, Health, Welfare or Administration. High level administrative and organizational skills, ability to coordinate and priorities work(s). Demonstrated computer skills, including the Microsoft Office suite of products and the ability to use client management systems, data bases and rostering systems. Strong financial administration skills and understanding and the ability to support plan/budget management Understanding and/or experience in Project Management Strong analytic and creative problem-solving skills Ability to work as part of a team, whilst enjoying a degree of responsibility in your role. Demonstrated experience delivering high level customer service (preferably within a disability setting). Have adaptable communication and interpersonal skills and able to engage/manage stakeholders Current Australian Driver’s License.
- Ability to work under pressure
- ability to be coordinate and organize resources with some level of independence.
- ability to take initiative.

**Other Mandatory requirements** **Obtain and pass a National Criminal History Check and Pre-Employment Medical Assessment**:
Obtain an NDIS Worker Screening Clearance or provide evidence of a QLD Yellow Card. Obtain a positive notice Blue Card Current Australian Driver’s License. Advise Point Care in writing of any conditions which may impact ability to carry out the responsibilities required of the role. Ability to be flexible with work hours to meet reasonable demands of the position. Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’

**Job Types**: Full-time, Graduate

**Salary**: $75,000.00 - $120,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Flexible hours
- Monday to Friday
- Morning shift
- On call
- Overtime
- Public holidays

COVID-19 considerations:
All workers are required to follow Qld government covid 19 advice and precautions.

Work Location: One location