Global Quality Manager

**Who We Are**:
New Aim is one of Australia’s fastest growing eCommerce businesses - having begun as a humble start-up to the incredible powerhouse that it is today. Sitting within the prestigious category of ‘Top 200 Private Companies’ within Australia, New Aim’s trade revenue sits amongst the top range of Australian online eCommerce.

If you haven’t heard of the New Aim name, chances are you’ve come across our incredible brands: Artiss, Devanti, Gardeon, Giselle Bedding to name a few. You’ve definitely come across our products if you’re a regular online shopper at Myer, MyDeal, and countless other websites. To those in the know, we’re quickly becoming known as ‘the everywhere store’.

**Global Quality Manager**

The Global Quality Manager at New Aim will lead the development and implementation of quality systems and certification processes, ensuring compliance to relevant quality standards. In our fast-paced e-commerce business with diverse and high-volume product offerings, the role oversees quality standards, compliance, and quality control to drive operational efficiency and customer trust.

**Salary**:
$AUD 120,000 - 130,000 + superannuation

**The Exciting Role**:

- **Develop Operational Strategies**: Collaborate with leadership to create plans that enhance customer satisfaction and resource efficiency.
- **Maintain Quality Systems**:Implement and manage quality systems to meet organizational goals and comply with industry standards.

**-**Standardize Processes**:Establish and maintain documentation for sample testing, inspections, faulty control, and compliance to ensure consistency.

**-**Lead Audits and Reviews**:Oversee quality audits and process reviews to improve workflows, processes, and team performance.

**-**Monitor Quality Performance**:Use data-driven tools to track performance, identify trends, and implement corrective actions.

**-**Analyse and Report Data**:Conduct data analysis and prepare reports to evaluate quality system effectiveness and guide improvements.

**-**Drive Continuous Improvement**:Identify opportunities to optimize sytems, workflows, and team structures for better efficiency.

**-**Engage Suppliers and Customers**:Work with suppliers to meet quality specifications and receive feedback from CS Manager to address customer needs to improve service.

**-**Train and Mentor Teams**:Provide training on quality control, compliance, and best practices to build a skilled workforce.

**-**Ensure Compliance and Resource Management**:Oversee regulatory compliance, manage audits, and control budgets and resources for cost-effective operations.

**-**Define Team Structure and KPIs**:Establish roles, responsibilities, and KPIs, and review them regularly for improvement.

**-**Manage Costs and Resources**:Control budgets, headcounts, and resource allocation to ensure operational efficiency.

**What You'll Bring**:

- Demonstrated experience in a similar quality management role within e-commence sector
- Proven ability to implement and manage quality management systems and conduct audits
- Knowledge of products safety, quality assurance, and regulatory compliance standards
- Strong understanding of retail/wholesale requirements for new vendors
- Extensive leadership and communication skills, with the ability to influence and collaborate across various levels of the organisation
- Good computer & communication literacy
- Strong written and verbal communication skills in both English and Chinese

**Education & Experience required**:

- Bachelor Degree or above
- Minimum 1 year work experience in managing quality systems, such as quality standards, compliance, and quality control
- Experience in Ecommerce Industry

**The Perks**:

- Hawthorn location
- Free on-site parking (and coffee)
- Close to public transport - within 15 minutes’ walk from the train station
- Generous employee discounts on over 6,000 products
- Company funded events, including Christmas event celebrations, birthday celebrations etc.
- Internally funded team engagement activities
- Flexible working hours

Our culture is truly values-driven, which is what we believe makes New Aim an exciting and great place to work in. If the above sounds like you, we would love to hear from you

Pay: $120,000.00 - $130,000.00 per year

**Benefits**:

- Employee discount

Work Authorisation:

- Australia (preferred)

Work Location: In person