Customer Service Representative/ Console Operator

17 hours ago

Warrawong, Australia Caltex Village Grocer Warrawong Full time

The Customer Service Representative/Console Operator role plays a significant part within the store's team. The role is responsible for the delivery of outstanding customer service, in a complex and fast paced retail environment, ensuring our customers have an exceptional experience. As a CSR/CO one of your key focuses is understanding our customer's needs and ensuring they are met to the best of your abilities.

**Key Challenges & Complexities of Role**
- Fast paced environment and high number of tasks/activities required to be completed each shift in addition to customer service
- May be required to provide customer service and support to difficult customers
- Need to remain aware of forecourt and shop customers including responding quickly to safety hazards and incidents

**Main Duties/Responsibilities**:
**Customer Service**:

- Greet and address customers in a friendly and respectful manner while offering exceptional service to every customer
- Promote loyalty programs and promotions to customers
- Answer customer inquiries regarding product and services and suggest information about other products and services
- Complete sale transactions using the Point of Sale.
- Upsell products as part of the customer experience

**Health Safety Environment and Quality (HSEQ) requirements**:

- Maintain awareness of and ability to undertake emergency procedures at any time
- Conduct activities in accordance with safety and operational procedures
- Adhere to defined work health and safety policies and procedures related to the tasks and activities being undertaken to ensure your own safety and that of others in the workplace

**General**:

- Complete cleaning activities including sweeping, mopping, spray/wiping, dusting, sanitising, picking up rubbish from floor, refilling bathroom products, moving waste to site rubbish bins

**Merchandise & Store Appearance**:

- Replenish shop stock in accordance with store operational procedures
- Complete stock delivery activities in accordance with store operational and safety procedures
- Ensure the store and forecourt is maintained to a professional standard
- Receiving deliveries and restocking shelves

**What we’re looking for**.
- Retail or hospitality experience is essential
- Previous fuel/convenience experience is highly preferrable
- Ability to multitask and work in a fast-paced environment
- Eagerness to learn new skills
- Exceptional customer service
- Great communication skills
- A keen eye for detail
- Reliable transport to attend shifts
- Previous fuel industry experience is desirable but not essential.

**What shifts are available?**

Night Shift 8PM - 5AM

**Job Types**: Part-time, Casual

Pay: $33.00 - $44.00 per hour

Expected hours: 15 - 25 per week

Schedule:

- 8 hour shift
- Night shift

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 26/05/2025

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