Customer Service Representative/Sales Associate

7 days ago

Warrawong, New South Wales, Australia Direct Sales Australia PL Full time $40,000 - $80,000 per year

This job outlines a role for a CSR who works directly with clients in person. Offering product information, resolving issues and ensuring customer satisfaction. Here's a breakdown of what stands out.

Key Responsibilities:

  • Face-to- Face Interaction: The CSR will be engaging with customers directly, requiring good interpersonal skills and personable demeanour.
  • Sales and Referrals: There's an emphasis on generating customer referrals and appointments, suggesting the role is customer service.
  • Product Presentation: The CSR is expected to present and explain the features/benefits of the Kirby Platinum Home Care System, which may require some product knowledge/training.
  • Customer Relationship Building: Trust with customers through communication is central to the role, making empathy and strong listening skills essential.
  • Record- Keeping and App Usage: Using a company specific app and maintaining accurate records is part of the job, requiring organizational skills.
  • Problem-Solving: The role involves troubleshooting customer complaints and offering solutions quickly and efficiently.

Desired Skills:

  • Customer Support Experience: Proven track record in customer service.
  • Active Listening & Communication: The CSR should be able to listen attentively and communicate clearly to solve problems and explain product benefits.
  • Adaptability: The ability to respond to different customer personalities and adapt the communication style is crucial.
  • Time Management: The role involves multitasking, handling customer accounts, and prioritizing tasks effectively.

Additional Requirements:

  • Reliable Transport.
  • Flexible Schedule: Willingness to work evenings and weekends when needed.
  • Compensation: The pay ranges including opportunities for bonuses and commission.

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