Day Program Administration Officer

9 hours ago

Sydney, Australia Northern Beaches Hospital Full time

**About Northern Beaches Hospital**
Northern Beaches Hospital provides world-class, Level 5 delineation services for both public and private patients. The hospital features 486 beds, 50-bed Emergency Department, 20-bed general and cardiothoracic ICU, 14 state-of-the-art theatres including cardiac catheter labs, world-class education centre, doctors lounge and excellent staff facilities including café and car parking.
Northern Beaches Hospital offers staff opportunities to gain unique experience in a growing teaching hospital. Our culture is young, friendly and open to ideas.

**About the Role**
This role sits in our Mental Health Unit. We are seeking a Day Program Administration Officer who will be responsible for admitting patients with accurate election status, maximising revenue by thoroughly assessing all admissions to determine their correct classification, which will complement the strategic direction, operational processes and budget of the Northern Beaches Hospital.
The Day Program Admin Officer provides day to day support to all levels of staff within the Mental Health Unit regarding revenue and policy information. They will provide a customer focused approach working in close collaboration with clerical and finance staff. In this role you will work as part of the health care team, adhering to Healthscope and NBH policies and procedures and key performance indicators, participating in working parties or committees (as required) demonstrating a commitment to quality improvement through National Safety & Quality Healthcare Standards (NSQHS), EQuIPNational, Workplace Health and Safety (WHS) and achievement of NBH accreditation.

The successful applicant will be expected to deal with multiple stakeholders (internal and external) from a range of disciplines and come into direct patient contact.

To be successful in this role, you will also possess the following skills and attributes:

- Previous experience in a health administration role
- Previous experience with patient administration systems
- Excellent verbal communication skills and the ability to deal confidently and courteously with people at all levels
- Certificate III in Health Administration
- Experience with WebPAS
- Demonstrated high level of customer service skills
- Previous experience in the private healthcare system
- Well-developed problem solving and conflict resolution skills
- Demonstrated ability to work in a high volume and demanding environment with proven capacity to show initiative, problem solve and prioritise
- Accuracy and attention to detail

**Employee Benefits**: Our OneHealthscope rewards program gives you access to a range of wellness benefits, as well as discounted onsite parking at Northern Beaches Hospital and access to Fitness Passport

**For further enquiries**: Seaton Buckley, Booking & Admissions Manager, 02 9105 5974

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