Iot Technical Support

**Who are we?**:
We’re here to support the acceleration of innovation adoption in water.

Iota is a wholly owned subsidiary of South East Water. Established to deliver impact outside of South East Water’s regulatory boundaries, Iota seeks to drive change in the water sector and help it respond to challenge, like the impacts of climate change, through game changing digital and circular economy technologies, proven at South East Water.

**The role**:
The role of IoT Technical Support sits within the broader Iota Group within South East Water and is part of a dynamic team, delivering and supporting exciting new products transforming the water industry

This role will support innovation and the processes required to deliver Iota customer and product outcomes. These outcomes may be level one technical support for Iota customers, diagnosing failed products and product warranty repair, testing or prototyping monitoring/control devices, water and wastewater technologies and/or systems and services supporting the water industry and goals of Iota.

The key accountabilities for the role will include the following:

- Level One Technical Support for OneBox and Footprint customers
- OneBox diagnostics and hardware repair.
- Manufacture test jig management.
- Footprint 3.0 development testing and technical support.
- Support product development and testing.
- Recommend improvements to the test product or systems based on learnings.
- Recommend further testing if required.

**Who are you?**:
In order to be considered for this role, applicants will require a post-secondary Diploma, Certificate III in Electronics or Associates degree or 1 year of experience working as a hardware technician, building and testing electronic products and prototypes.

The following skills, knowledge and experience will also be required:

- Written communication - ability to assist in preparing quality technical designs, specifications, user documentation, technical reports etc.
- Verbal communication - ability to present and discuss technical information to technical and business audiences; ability to exchange information, inform and influence others and gain their cooperation
- Problem solving - ability to exercise professional judgement in recognising and solving problems relying on experience/policies/procedures; expanding, and adapting those policies and procedures if required
- Teamwork and documentation - participate in projects as an active team member; utilize Atlassian products such as Confluence, Jira and X-ray for documenting findings
- Technical - undertake complex technical work, design and build prototypes (hardware and software), plan and carry out trials under professional supervision
- Computer skills - ability to undertake work using computer systems including data entry, advanced spreadsheets/word processing.
- Programming skills in C, C++ and python is beneficial.
- Research - research/investigate sensor technologies by reviewing product specification sheets and recommend sensors that meet stakeholder requirements.

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
- 15 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**:
This role is remunerated at a Level 2, which ranges from $82,036 to $$89,646 + super.