Learning Designer

The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers’ needs.

The Learning Chapter Area is responsible for providing learning and development expertise across the full ‘end to end’ learning process/cycle. This includes partnering, consulting, designing, developing, implementing, and managing learning initiatives/products that enable our people to acquire the knowledge and skills needed to excel in their roles and ultimately achieving our goal of +30 NPS.

By fostering a culture of learning, the Learning chapter contributes to employee engagement, talent retention, and overall business success, ultimately ensuring that CBA remains competitive and agile in a rapidly changing world.

**See yourself in our team**

The learning chapters have been split by 2 main skill groups:
Learning Partnering

The purpose of the work performed by Learning Partner/Consultants is to strategically align learning and development initiatives with the organisation’s goals, identify and address needs, and provide expertise to ensure effective learning solutions to achieve business and customer impacts.

Learning Experience and Design

The purpose of the work performed by Learning Experience/Design professionals is to curate, develop/create engaging and effective learning materials and environments, ensuring a positive and impactful learning experience for participants.

Your role is to add value by:

- Building a high-performing and engaged team/chapter
- Delivering quality outcomes through effective chapter performance
- Contributing to the achievement of customer outcomes through effective design of learning solutions
- Delivers on our customer aspiration by: Encouraging continuous improvement, innovation and a customer obsessed mind-set
- Fostering a culture of collaboration and knowledge-sharing
- Implementing and reinforcing standard ways of working

**Do work that matters**
- Collaborating with the Learning Partners, Subject Matter Experts and stakeholders to provide guidance on industry design best practice and optimal solution design.
- Coach, collaborate, provide capability upskilling and manage content with other Designers and team members to increase overall individual and team knowledge/skill.
- Contribute to the continuous improvement process of learning and delivery from a design and overall content perspective to ensure creation of learning experiences that support the workforce of the future and drive great outcomes for our customers.
- Keep abreast of global best practice design, focusing on innovation and continuous improvement.
- Help to drive the digital learning revolution within CBA.
- Delivering on our customer aspiration by displaying a continuous improvement, innovation and a customer obsessed mind-set
- Developing strong relationships with key stakeholders ensuring there is constant alignment between the business strategy and learning priorities.
- Collaborate with squad members from different chapters to problem solve and ensure a broader alignment to CBA skilling to maximise resource and impact.
- Utilise data and feedback to inform metrics and leverage these to support continuous improvement efforts, in partnership with the PO & chapter lead

**We’re interested in hearing from people who possess**
- Advanced skill level in Articulate authoring tools and emerging learning technologies.
- Advanced Instructional Design experience, utilising various adult learning principles
- Demonstrated experience in designing and developing digital learning solutions and programs following an agile methodology
- Strong interpersonal skills, including an ability to build and manage relationships
- Experience in digital learning design highly regarded
- Strong proven experience in supporting, consult and challenge Executive stakeholders in implementing strategic goals

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Advertising End Date: 05/05/2025