Aps 5 - Govteams Support Officer

2 weeks ago

Canberra, Australia Australian Government Full time

$83,706 - $89,659 (plus Super)
- Canberra - ACT, Melbourne CBD - VIC, Sydney CBD - NSW

**The Role**
The CASG Information Management Services (IMS) directorate requires an ongoing resource to provide administration and support for GovTEAMS users. The role is responsible for management of the CASG GovTEAMS Support helpdesk.

The GovTEAMS Support Officer is a customer focused role and is required to assist customers as part of the CASG Web Team. Duties include license management and allocation, liaising with other Defence Groups, process documentation, tracking statistics and reporting and conducting audit activities under broad supervision.

As a member of the CASG Web Team you will have the unique opportunity to engage in professional development within the Information Management Services (IMS) directorate. You will collaborate with our experts in:

- Web, Intranet and User Experience (UX) Management,
- Business Intelligence and Automation,
- Records Management. Gaining valuable skills and knowledge to integrate cutting-edge practices. This dynamic environment offers a chance to expand your skill-set while creating innovative solutions that optimise service delivery.

This is a fantastic opportunity to be a part of a close-knit, dynamic and friendly team with opportunities to grow and develop valuable new skills from highly experienced team members.

**About our Team**
The CASG Web team is responsible for implementing web initiatives including project managing the delivery of new systems and upgrades in collaboration with wider Defence.

The team provides CASG with a dynamic web capability that supports ongoing business improvement initiatives such as the development of web-based solutions for senior management.
- Energetic with a positive attitude.
- Customer focused person who enjoys helping people
- Willingness to learn new skills
- Flexible and adaptable to change.
- Excellent communication skills.
- Team player who works well in a small, dynamic team.

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