Associate Director Transaction Banking

2 weeks ago

Sydney, Australia Commonwealth Bank of Australia Full time

Associate Director Transaction Banking Transformation
- Opportunity to join CBA in a newly created team
- Elevate our customer experience while transforming our business
- Together, we are building the bank of tomorrow, today

Join our dynamic team, where we are committed to transforming the transaction banking experience for our corporate customers. The Corporate & Institutional Transaction Banking (CITB) Transformation CoE, spearheads the strategic execution of the CITB initiatives across IB&M and MCG. Our priorities are to integrate and coordinate across the relevant domains, aligning strategic plans, implementing these strategies effectively and amplifying the voice of CITB customers in relevant initiatives.

We are seeking an ambitious and experienced Associate Director to join our Transaction Banking Transformation team. You will play a pivotal role in re-engineering processes to elevate our customer experience to world-class standards. Your expertise will help drive the transformation of our operations, ensuring that we deliver superior service while maintaining the highest standards of risk management and compliance.

Key Responsibilities:

- Support and execute process re-engineering initiatives to enhance service delivery for IB&M and MCG clients.
- Collaborate with cross-functional teams to rigorously challenge existing processes and technology designs.
- Drive innovative solutions that improve customer experience and operational efficiency.
- Ensure effective risk management and compliance with regulatory standards.
- Provide strategic insights and leadership to influence transformation outcomes.
- Develop and maintain strong relationships with stakeholders to drive alignment and success.

We're interested in hearing from you if you have:

- A demonstrated track record of successfully discovering and delivering process Operational Excellence initiatives in various operational environments.
- Demonstrated ability to understand, document, and analyse processes.
- Facilitation skills to articulate complex concepts to gain stakeholder endorsement of proposed solutions
- Strong understanding of risk management and compliance requirements.
- Demonstrated ability to work across and influence cross-functional teams.
- Excellent communication and interpersonal skills.
- Strategic thinker with a customer-centric approach.

At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. As the successful applicant you'll be rewarded with a structured career path that offers a competitive market salary, annual performance incentives, a flexible working environment and great career growth opportunities.

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Advertising End Date: 05/09/2024

Job ID REQ217341

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