Computer Support Technician

1 week ago

Bentley, Australia Motium Full time

**Our Company**

Motium is a rapidly growing company that designs and manufactures rugged computing products (computers, LCD monitors, IIoT) for harsh environments, like vehicles. We provide a range of standard, semi-custom, and custom products to our global customer base.

As we continue to grow, we need to bring on more highly capable, technical, and reliable employees to join each area of our company

If you’re enthusiastic, keen to learn, and looking to achieve more than you ever thought possible in a supportive and collaborative environment then read on

**About the Role**

We have an exciting new opportunity to join our expanding Products Team. The role requires an enthusiastic Computer Support Technician to support the Products team efficiently and accurately in delivering high quality material and product in the support of our customers.

In addition, you will be responsible for:
**Customer Support**
- Write and publish Service bulletins
- Write and publish Product Change notices
- Customer system setup/replication for troubleshooting of issues
- Assist with customer onboarding

**OEM Support**
- Build and deploy Customer BIOS
- Build and deploy Customer images
- Evaluate and test systems form within an Operating System
- Silk Screen printed Label Drawing creation
- In-house printed label drawing creation
- Firmware configuration creation

**Existing Product Support**
- Log and track bugs
- Product improvement
- Review and approve third party driver updates
- Troubleshoot

**About You**

We are seeking people who get things done You will be successful at Motium if you enjoy learning, can identify, and solve problems, aren’t afraid to ask questions, appreciate a high feedback environment and can deliver high quality work.

In addition, you will have the following key attributes:

- Write and action a test plan;
- Desire to take responsibility and ownership of tasks;
- The ability to follow formal procedures and work instructions;
- Brilliant problem-solving skills with the ability to provide solutions;
- Excellent attention to detail;
- Excellent verbal, written and listening communication skills;
- Proficiency in Microsoft Office Suite;
- Desire and ability to be an agile thinker to continue building knowledge base;
- Ability to work in an organized and logical manner to meet deadlines;
- Demonstrated commitment and a positive attitude toward quality.
- Practical experience in electronics repairs/ assembly (desirable);
- Experience/ good understand of Operating Systems (Windows/ Lunix); and
- Customer service experience.

**Why work for Motium?**
- Great recognition for your effort;
- Great culture where everyone in Team Motium is important; and
- Opportunities to grow with the Company.

**Motium is a proud equal opportunity employer.**

To apply, please provide your resume and a cover letter highlighting what you specifically can bring to this role. Applications that do not submit a cover letter will not be considered.

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