Junior Implementation Associate

15 hours ago

Sydney, Australia Protecht Group Full time

**About Protecht - Who we are**

Protecht is redefining the way the world thinks about risk. We help our customers create exciting opportunities for growth by transforming the way they understand and manage risk. We know that risk and reward are intrinsically linked, and brilliant risk management is the fuel that drives us all to reach new heights.

Our cloud-based SaaS platform - Protecht.ERM - is what makes us really stand out. It’s one of the most comprehensive, flexible, and dynamic risk management solutions available today.

**A little bit about our role**:
We are seeking an **Junior ERM Implementation Associate** to join our team in Sydney. You will focus on analysis of customer requirements and support and lead customer implementations as well as training stakeholders and producing creative solutions based on customers’ requirements.

This role would suit those who are tech savvy, possess strong analytical skills and have a solid understanding of risk management frameworks or keen to learn about risk.

**Some of the things you get to do as an Implementation Associate**:

- User requirements gathering
- Work across teams to support Protecht.ERM client implementation & provide interactive dashboards and reports based on client requirements
- Perform implementations for internal stakeholders
- Build forms and workflow rules in Protecht.ERM
- Help design and implement improvements to clients’ configurations of Protecht.ERM
- Deliver Protecht.ERM training and facilitate client workshops
- Provide supporting documentation for the implemented solutions

**Who You are?**

You are an Implementation Advisor who is an expert multi-tasker with experience ideally gained in a similar role or keen to make your mark in SaaS Implementation with a passion for risk. You like to be busy and have fun and want to work with a fantastic team

You have hands on experience engaging with customers and you are all about delivering awesome outcomes to your customers. Also, you will have a strong desire to learn and take the initiative when needed and you will also have:

- An interest in technology-based solutions/SaaS
- Project Management & analytical skills
- Strong Microsoft office suite skills (Excel, PowerPoint, Word)
- Passionate about risk and compliance management or willingness to learn
- Previous experience in SaaS environment or willingness to learn SaaS
- Outstanding communication and stakeholder management experience
- Problem solving skills - the ability to think outside the box with a desire to learn and improve
- Be a real people person, and can influence and work with multiple stakeholders
- Highly organised and solutions focused

**Why Protecht? - Why join us?**

You will get to work with a diverse team of great people who are awesome at what they do but most importantly really good humans too

We are all about flexibility, in fact we encourage a healthy work life balance and offer access to birthday leave, dedicated L&D time, bonus days, paid parental leave and long service. We are a close-knit team and really like to look after each other at Protecht. We are just the right size to make a real difference and we have formed a fantastic culture where you can be you

**What happens now?**

**Sound like you?**

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