Team Lead

2 weeks ago


Melbourne, Australia Industry Fund Services Full time

Be part of a professional Leadership team - hybrid workplace
- Make a difference to the retirement future of members
- Opportunity to continue to strengthen your leadership skills

**The Business**
Industry Fund Services (IFS) has been partnering with industry super funds for over 25 years to help their members achieve a secure retirement. Our primary services include:

- Unpaid Super: The recovery of unpaid super to protect members entitlements
- Financial Solutions: Trusted, fee-for-service financial advice that gives members peace of mind

In Unpaid Super, our dedicated staff have a proven track record of partnering with funds to ensure their arrears management process benefits the members and the fund. From specialised legal and insolvency activities through to end-to-end arrears management processes - we recover unpaid super entitlements from employers that these members may never have otherwise received.

**The Opportunity**
As a Team Lead you will lead a team of Unpaid-Super Officers or Case Officers and promote a culture of collaboration, achievement, quality, and professionalism. You will demonstrate a passion for coaching and mentoring others towards a continuous improvement culture in a member-led organisation.

Key responsibilities include:

- Leading a team in assigned day-to-day activities to achieve set KRA’s while ensuring compliance to regulatory and quality standards, internal policy and processes and relevant legislation
- Reviewing work quality and key analytics to provide regular performance feedback and coaching to team members
- Assisting in the planning and implementation of new initiatives and process improvements
- Undertaking recruitment, onboarding, training, coaching and performance management processes, etc
- Either leading or contributing to key internal and external projects.

**About You**
You are motivated, enthusiastic and looking to further your career with a Company you can be proud of.

Selection Criteria

You will have:

- Team management experience and understand how to positively motivate a team for success - both people-related and budget targets
- 3+ years call quality or senior call centre experience
- Excellent communication skills including conflict resolution and issue management
- Client and Stakeholder management skills with the ability to quickly build trust and rapport in a professional environment
- Analytical skills with a balance of business, IT, communication, and problem-solving skills
- Knowledge of Contact Centre environment in Superannuation or Financial Services would be an advantage
- Knowledge of the Debt collection, recovery processes and governing legislation would be an advantage but not essential
- Experience in Case Management would be advantageous but not essential

If this sounds like you, we want to hear from you now.

**What We Offer**
- Hybrid workplace
- A commitment to ongoing career development
- A salary package, inclusive of 12% employer superannuation contributions
- Payday superannuation
- Additional paid leave between the Christmas and the New Year public holidays
- Generous employee benefits including above award entitlements, paid parental leave, salary sacrifice for myki card, etc.
- Opportunity to purchase additional leave through salary averaging
- A fantastic team environment
- An organisation that is truly focused on getting the best outcomes for our members, not just about making a profit

**Small Print**
During our recruitment process, you will be required to undergo pre-employment checks including reference checks and a national police check.
- IFS is an equal opportunity employer supporting diversity and inclusion in the workplace._

**Timeline**
We will commence shortlisting from 9 January and interview will commence soon after.

**Are you ready?


  • Lead Business Analyst

    4 weeks ago


    Melbourne, Victoria, Australia Team Global Express Full time

    Add expected salary to your profile for insights Team Global Express (TGE) is seeking a Lead Business Analyst to join our Innovation division.This is a senior leadership role responsible for driving high-impact change initiatives and leading a team of Business Analysts to deliver high-quality business outcomes.The role is critical in shaping the way TGE...

  • Lead Business Analyst

    4 weeks ago


    Melbourne, Victoria, Australia Team Global Express Full time

    Join to apply for the Lead Business Analyst role at Team Global ExpressJoin to apply for the Lead Business Analyst role at Team Global ExpressGet AI-powered advice on this job and more exclusive features.Team Global Express (TGE) is seeking a Lead Business Analyst to join our Innovation teamIn you new role, you will take on senior leadership responsibilities...

  • Lead Business Analyst

    4 weeks ago


    Melbourne, Victoria, Australia Team Global Express Full time

    Join to apply for the Lead Business Analyst role at Team Global ExpressJoin to apply for the Lead Business Analyst role at Team Global ExpressGet AI-powered advice on this job and more exclusive features.Team Global Express (TGE) is seeking a Lead Business Analyst to join our Innovation teamIn you new role, you will take on senior leadership responsibilities...


  • Melbourne, Australia Team Global Express Full time

    **JOB DESCRIPTION** **Join Our Team as a Business and Process Improvement Lead!** Are you passionate about driving change and innovation in a dynamic environment? We are seeking a motivated and strategic-minded individual to join us as a Business and Process Improvement Lead. As a key member of our team, you'll spearhead improvement initiatives across...

  • Team Lead

    2 weeks ago


    Melbourne, Australia Computershare Full time

    **Location**:Melbourne, Yarra Falls (Hybrid) **Duration**:12 Month Contract This is a hybrid position based in Yarra Falls office. We’re committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our...

  • Team Lead

    2 days ago


    Melbourne, Victoria, Australia Xero Full time

    Join to apply for the Team Lead - Data & Security Compliance role at Xero Join to apply for the Team Lead - Data & Security Compliance role at Xero At Xero, we're here to make running a business beautiful.By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential...

  • Team Lead

    1 week ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH98505_1676002021 **Contact** Anita Fonseka **Posted** 4 days ago **About the role** The Customer Service Team Lead is responsible for the day-to-day management of a team of up to 15 Customer Service operators. It is a 6 months contract role with...

  • Team Lead

    2 weeks ago


    Melbourne, Victoria, Australia Roman Health Pharmacy LLC Full time

    Our Purpose At Xero, we're here to make running a business beautiful.By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless.When that happens, we're not only helping small business, we'll be building a stronger economy that can change the world.How...

  • Team Lead

    2 weeks ago


    Melbourne, Victoria, Australia Xero Full time

    Join to apply for the Team Lead - Data & Security Compliance role at Xero Join to apply for the Team Lead - Data & Security Compliance role at Xero At Xero, we're here to make running a business beautiful.By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential...

  • Team Lead

    2 days ago


    Melbourne, Victoria, Australia Roman Health Pharmacy Llc Full time

    Our PurposeAt Xero, we're here to make running a business beautiful.By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless.When that happens, we're not only helping small business, we'll be building a stronger economy that can change the world.How...