Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Do your life’s best work

We are seeking a passionate and experienced permanent full time Medical Receptionist/ Administrator to join our dynamic team at the BRAND NEW Norwest clinic, Sydney. We ask you to provide high quality, accurate and efficient reception and administration services to the business that meet professional and company standards. Ensuring an absolute commitment to the delivery of professional, caring and friendly services to patients, referrers and visitors.

What you’ll do:

- Acting as the first point of contact and greeting patients on arrival.
- Making and managing patient appointments for numerous Specialists across multiple sites.
- Collecting patient information, maintaining patient privacy and accurate data entry.
- Completing cardiology related administration including document scanning.
- Managing a large volume of patient telephone enquiries.
- Billing and receipting of accounts to patients, Medicare and DVA.
- Liaising with Specialists, Nurses, Cardiac Physiologists and peers.
- Completing tasks as allocated by Practice Manager and or Site Leader.

Who you are:

- Minimum of one to two years’ experience in healthcare.
- Exceptional phone manner, excellent time management skills and the ability to multitask.
- Ability to work autonomously and complete work within tight time frames.
- Superior customer service and exceptional communication skills with the ability to work as an effective team member with flexibility to respond to fluctuating work flows.
- Positive, enthusiastic and a genuine love of working in a fast-paced environment whilst maintaining a high level of quality and professionalism.
- Proficient computer skills.
- Flexibility to cover shifts across sites.
- Healthcare experience preferred.

What’s in it for you
- Modern facility and team focused Culture.
- Great work/life balance - Monday - Friday shifts.
- Internal career development opportunities globally.
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
- Learn and grow with our award-winning development programs.
- Free access to thousands of LinkedIn training courses.
- Range of benefits such as 12 weeks paid parental leave.
- Brand new state of the art facilities
- Thriving close-knit culture and communities.
- Supportive environment with encouragement and challenge to live your highest potential both professionally and personally.
- To be part of the exciting journey in healthcare and make a difference in our patients’ clinical and emotional needs.

Please note:
In line with the Public Health Order, all GenesisCare employees are required to be vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

Who we are:
We are 6000+ highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.

Global care

Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.

People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to truly make a difference, join us at GenesisCare

GenesisCare is an Equal Opportunity Employer.