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Customer Service Representative

3 weeks ago

Goulburn, Australia NSW Government -Service NSW Full time

**Job Title**:
**C**
**ustomer**
**S**
**ervice**
**R**
**epresentative**
***:

- Driver Tester**
**- Queanbeyan Service Centre**

**Salary**:Service NSW Grade 5 ($84,734 - $89,050 plus employer's contribution to superannuation and annual leave loading)

**Location**: Queanbeyan Service Centre

**Employment Status**:Full-time - ongoing opportunity

We are currently recruiting for the position of Customer Service Representative - Driver Tester at our Queanbeyan Service Centre.

**_
Please note_**
**_: this recruitment will be used to fill this specific role or create a talent pool for this specific location (including the immediate surrounding area)._**

**About the opportunity***:
Our Customer Service Representative - Driver Testers facilitate a variety of customer transactions, with their primary responsibility being the evaluation of applicants for new or renewed licences to make sure they meet the required standards to be safe drivers.
- Day to day, you may be required to conduct multiple 45-minute in-car tests, help our customers in our service centre and undertake administrative support activities.

**Key accountabilities***:
Provide timely, high quality customer service, which is consistent with Agency values and DNA, to deliver a positive customer experience.-
- Conduct driving tests and advise applicants of the outcome, including relevant details of performance and deficiencies in accordance with established Agency standards-
- Establish effective customer relationships through quickly establishing rapport, understanding different customer needs, drivers, and motivations, and modifying approach to facilitate a positive customer experience.-
- Identify and mitigate risks to ensure optimal road safety to customers and the broader community.Provide a range of administrative and support services to meet business needs using relevant systems and reference materials-
- Contribute to continuous improvement, including the identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace that support organisational and government objectives and improve customer experience.