Specialist Family Law

**Overview**

**This is a 7 months Secondment or Fixed term contract role for parental leave cover.**

**Key Accountabilities and main responsibilities**

Strategic Focus
- Completion of all assigned reporting and processing of all assigned operations including processing complex transactions as required, meeting service and quality standards
- Manage business process enhancements and engagement of the team during the implementation process
- Proactively identify improvements that will aim to increase the efficiency and quality standards across the business
- Participate in pre and post system testing as required
- Communicate effectively with internal and external stakeholders

Operational Management
- Communicate any changes to the team and provide appropriate feedback to the Team Leader. Be a change advocate.

People Leadership
- Actively participate as a member of the team and actively contribute to positive team morale in conjunction with the Team Leader
- Provide support to and develop key relationships with other areas of the business as required
- Encourage an environment of openness and information sharing within the team, by actively participating in team meetings and communication processes
- Participate as a positive member of the team by co-operating with others to achieve the team’s goals

Governance & Risk
- Complete the required quality review of the team’s work and provide regular feedback, advice, training and guidance to the team and Team Leader to assist in development of staff, including knowledge sharing and recommending strategies to improve quality when required.
- Manage, investigate and resolve complaints, escalations and complex enquiries, particularly in the absence of the Team Leader
- Interpret policies and fund specific requirements to ensure compliance with all legislative and service standards
- Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business
- Comply with all company policies, values and procedures

**Experience & Personal Attributes**
- High attention to detail and accuracy
- Quality focus with good analytical and problem solving abilities
- Drive workflow and follow through
- Effectively adapt communication techniques to various groups and individuals to ensure the delivery of information and ideas.
- Customer focused and the ability to collaborate with others to achieve desired outcomes
- Solve complex issues and engage appropriate stakeholders as required
- Prioritisation and time management skills to meet tight deadlines
- Excellent communication skills, both written and verbal
- Generate creative solutions to address problems and commit to follow through.
- Sound knowledge of technical and compliance issues, understanding relevant policies and legislation.
- Strong understanding of relevant Superannuation and Family Law legislation and industry knowledge
- Sound knowledge of MS Office and other software packages
- RG146 / ASFA qualifications desirable

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender,