Everyday Banking Specialist

3 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD

As the **Everyday Banking Specialist,** you will work with and support high-value customers nationally. In this role, you will pro-actively connect with Premier customers outbound, with the focus and drive of building advocacy, servicing, retention and growing by identifying opportunities to support our customers financial objectives. The Everyday Banking Specialist will provide specialist and critical support to Premier customers who have a range of banking needs and also uncover further needs for our Premier customers through detailed conversations.
- **Bring your passion for providing exceptional customer service and build on your sales and services skills**:

- **You’ll be supported to manage your career, work and life**:

- **Make a real difference for our customers and communities**

**In this role, you will**
- Focus on further share of wallet through understanding customer needs under a relationship model which focuses heavily on growth and retention across a full suite of NAB services.
- Provide in depth knowledge of NAB’s offering to help valued clients achieve their financial goals and needs.
- Complete customer term deposit maturities to support the retention of Premier Customers.
- Work closely with specialist areas to refer clients with more sophisticated needs.
- Build NPS through outstanding customer service and end-to-end ownership of customer interactions.

**What You’ll Bring**
- Relevant experience in banking/finance sector
- Strong knowledge of NAB’s products and services and understanding of NAB Deposit pathway.
- Attention to detail and strong time management skills.
- Proven sales and service skills, with a passion to provide the highest level of customer satisfaction and excellence in customer service behaviours.
- Strong written and verbal communication skills to engage with influence.
- Ability to work collaboratively, build relationships with customers and across NAB

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Build your career with NAB**

Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.

**Looking for career advice?**

We’re excited about your interest in this opportunity For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.

  • Everyday Banking Specialist

    5 days ago

    Melbourne City Centre, Australia NAB Full time

    Everyday Banking Specialist - Job number: 798258 - Primary position location: VIC- Melbourne CBD - Category: Retail/Consumer - Work type: Permanent Full time - Closing at: Jan 28 2025 at 23:55 AEDT **Favourite** As the **Everyday Banking Specialist,** you will work with and support high-value customers nationally. In this role, you will pro-actively...

  • Everyday Banking Coach

    2 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 74102 **Department**: AR Contact Centre **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Build your career at a Big 4 Bank with many opportunities and career...

  • Everyday Banking Coach

    3 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 56074 **Department**: AR Contact Centre **Division**: Australia Retail **Location**: Melbourne - Build your career at a Big 4 Bank with many opportunities and career pathways Bring your passion for helping customers and we’ll teach you all about banking Future proof your career with our ongoing on-the-job training to learn valuable...

  • Everyday Banking Proposition Lead

    4 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 64027 **Department**: AR Everyday Banking Executive Office **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things -...

  • Everyday Banking Coach

    6 days ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Everyday Banking CoachEveryday Banking CoachReq ID : Department : AR Contact Centre Division : Australia Retail Location : MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal : to improve the financial wellbeing and sustainability of our millions of customers.About the RoleBuild your career at a Big 4...

  • Head of Fraud, Personal Everyday Banking

    2 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - Be part of NAB’s first line of defence against fraudsters & scammers! - Be recognised as a leader, empowered to deliver and succeed - Grow your career by gaining new skills and experiences at NAB **It’s about keeping our customers and the bank safe, the opportunity to make a...

  • Helping Hands for Everyday Banking

    5 days ago

    Melbourne, Victoria, Australia beBeePersonal Full time $60,000 - $80,000

    As a Personal Banker, you will be the first point of contact for our Members, servicing their everyday banking needs such as inquiries and processing applications for savings accounts, insurances, personal loans, and credit cards, while educating members on digital banking solutions.Your Key Responsibilities:Provide a seamless end-to-end banking...

  • Manager Everyday Banking

    3 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Outstanding opportunity to build and progress your career as a People Leader**: - **Use your passion and expertise to drive positive outcomes for our customers**: - **Lead the team that’s invested in you** **It’s more than a career at NAB. It’s about more opportunity, more...

  • Everyday Banking Coach

    3 weeks ago

    Melbourne, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleBuild your career at a Big 4 Bank with many opportunities and career pathwaysBring your passion for helping customers and we'll teach you all about bankingFuture...

  • Head of Analytics Personal Everyday Banking

    7 days ago

    Melbourne City Centre, Australia NAB Full time

    Head of Analytics Personal Everyday Banking - Job number: 800566 - Primary position location: VIC- Melbourne CBD - Category: Data & Analytics - Work type: Permanent Full time - Closing at: May 23 2025 - 17:00 AEST **Favourite** - **Showcase your senior leadership experience across**Data & Analytics**: - **More than a career, you’ll be representing the...