Duty Manager

5 days ago

Healesville, Australia RACV Full time

**Front Office Duty Manager**- RACV Healesville Country Club and Resort- Employment Type - Full-time- Discounts on RACV products and resorts

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Healesville Country Club & Resort, in Victoria’s Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

As a Duty Manager, you will be responsible for the efficient operation of the resort in the absence of the Heads of Departments. You’ll be a leader for all team members, provide excellent customer service and tend to guests’ and members’ needs in a friendly and professional manner.

This position is a permanent full-time role. You’ll be rostered to meet the peak and flow of business demands that will have varied shifts that include evenings, weekends, and public holidays.

**This could be just the right role for you?**- Provide effective ‘hands on’ leadership to the Front Office, Housekeeping, and relevant teams through the creation of a safe, team orientated, challenging and motivating work environment to deliver high quality member services that provide value and benefit.- Assist in the induction and training of staff aligned with RACV policies and procedures.- Monitor operation of the property ensuring presentation is always at the agreed standard and compliance with all relevant regulations.- Display a strong knowledge of property facilities, services, events and activities, and its local tourism and attractions.- Proactively identify, report and control hazards and risks in line with RACV HSW policy and procedure and in consultation with employees.- Develop and prepare statistical reports per Management direction.- Ability to perform physical requirements of the role, e.g. working on your feet & heavy lifting.

**What you’ll need to be successful**- 1 - 2 years’ experience in a similar role desirable- Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage.- A desire to deliver a high level of customer service.- Excellent administration and organisational skills- A high attention to details- Flexibility to work across a 7-day rotating roster.

**We are Offering**- Discounts on RACV products & resorts- Uniform + Free parking onsite.- (Unique offer from each resort e.g. Employee of the month recognition)

**The RACV difference**

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

**Application process**
- Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. _
- Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the _Job Task Analysis - Front Office_ _and whether any reasonable adjustments may be required._

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