Guest Services Agent

2 days ago

Gold Coast, Australia Village Roadshow Limited Full time

**Guest Services Agent (Night Auditor)**
**Part Time - $25.80 p/hr Mon-Fri, $32.25 p/hr Sat, $38.70 p/hr Sun**
**Sea World Resort, Main Beach**

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.

Imagine a workplace where adventure meets opportunity—where you’re not just part of the team but part of the fun

At Australia’s only Theme Park Resort Sea World Resort, we offer more than a job; we offer experiences you won’t find anywhere else. From unlimited free entry to thrilling parks to special team events and insider discounts, a career with us means daily excitement and unique perks that will keep you smiling.

**Unbeatable Perks**:

- **Unlimited Free Access** to our incredible theme parks
- **Complimentary Passes** for friends and family to join in on the fun.
- **Food & Retail Discounts** on everything from dining to exclusive animal encounters.
- **Village Employee Benefits App** featuring discounts at over 65 top retailers.
- **Exclusive Team Events** and recognition awards that celebrate _you_.
- **Reward Incentives** with amazing prizes up for grabs.
- **On-Site Wellbeing Team** and 24/7 EAP support for a healthy work-life balance.
- **Professional Development Opportunities** with training designed to grow your skills and career

Are you a night owl with a passion for delivering exceptional guest experiences? Step into the spotlight at Sea World Resort and make every guest's stay magical We’re seeking a dynamic and dedicated team member to be the friendly face of our front desk during the night shift.

**What You’ll Do**:

- **Create memorable welcomes**: Meet and greet guests with professionalism and warmth.
- **Smooth transitions**: Manage check-ins and check-outs for individuals and groups.
- **Problem-solving pro**: Handle guest inquiries and complaints with confidence and care.
- **Keep things running**: Take charge of the switchboard, systems, and cash management.
- **Be the local expert**: Promote Sea World Resort’s services and share insider tips about local activities and events.

**What We’re Looking For**:

- Previous hotel industry experience with a proven flair for customer service.
- Experience with **OPERA PMS** (a huge plus).
- Night audit experience (advantageous but not essential).
- Exceptional communication skills - both written and verbal.
- Impeccable grooming and presentation standards.
- Advanced computer skills and a passion for teamwork.

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