Claims Executive

Hybrid working model
- Genuine career development opportunities
- Add value and impact to a growing business

Master Builders Insurance Brokers (MBIB) is a rapidly growing national insurance broker specialising in the building and construction industry. With a proven history of developing quality insurance professionals, we aim to create an environment where our people feel respected and engaged with the business, and where they are rewarded for outstanding work.

We are looking for a client and team focussed insurance professional with claims management experience to join our NSW operations in this newly created role. This role is based in our Forest Lodge office.

**About the role**
- Reporting to the Northern Region Manager, you will manage an allocated portfolio of claims for NSW and ACT, including:

- Meeting internal and external SLAs in place for the management and settlement of claims,
- Liaising with Underwriters and Brokers to achieve outcomes in a timely manner,
- Providing high level client service,
- Managing client expectations,
- Reporting on claims activity and trends,
- Working with business leaders and interstate colleagues, assist in the development, implementation and ongoing management of a national claims process.

**About you**
- Excellent communication, interpersonal negotiation and time management skills,
- Tier 1 Broking compliance (ideal, but not essential),
- Enthusiastic and focussed on delivering outstanding client outcomes,
- Demonstrated success in contributing to business processes,
- Strong work ethic and a willingness to learn,
- Demonstrated working knowledge of claims management.

**What’s on offer?**
- Professional development and career support,
- Genuine work/life balance,
- Hybrid working conditions,
- Be part of a high performing team with a great culture

As a specialised insurance broker, MBIB is attracted to highly motivated, engaged and career aspiring professionals. A competitive remuneration package is on offer, reflective of the skills, knowledge and experience required for this role.

**No unsolicited agency referrals please.