Retail Customer Service Officer

2 weeks ago

Cessnock, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**:
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**About the role**:

- 12 Weeks on the job paid training, Monday to Friday, 25 hours per week, various shift times
- Casual on call as required after the training, no rostered hours - Monday to Saturday, rotating shifts
- $32.37 increases to $34.59 after 3 months + 12% superannuation

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    5 days ago

    Cessnock, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    2 weeks ago

    Cessnock, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    2 weeks ago

    Cessnock, Australia St.George Full time

    **Join a supportive team in our St Ge**orge**Cessnock branch**: - **Permanent, part-time opportunity - 15 hours**per week**(Mon, Wed & Fri)**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the...

  • Customer Service Officer

    7 days ago

    Cessnock, Australia APG Workforce Full time

    2 - Month Contract - Possibility of Extension - North Coast Location - $32.16 Per Hour + Super APG is currently seeking an experienced Customer Service Officer for a 2 Month contract within multiple North Coast Government Sectors. **The Role**: - $32.16 Per Hour + Super - 2 Month contract + Possibility of Extension - Location: North Coast **Locations...

  • Customer Service Officer

    2 weeks ago

    Cessnock, Australia St.George Full time

    **Join a supportive team in our Cessnock Branch**: - **Permanent Part Time role, 23.5 hrs per week**: - **Customer service role working with the local community** **How will I help?** First up - you'll be one of the friendly faces of St. George in our Cessnock branch. We want to help all of our customers with all of their banking. Not just because it’s...

  • Library Customer Service Officer

    3 weeks ago

    Cessnock, New South Wales, Australia Careers at Council Full time

    Cessnock, New South WalesFull-timeDescriptionAbout the OpportunityWe are currently seeking a customer focused and experienced Library Customer Service Officer to join our team on a part-time basis, working 32 hours per week across Monday to Saturday.In this role, you will provide high-quality customer service and support the community's use of library...

  • Library Customer Service Officer

    2 weeks ago

    Cessnock, New South Wales, Australia Careers at Council Full time

    Cessnock, New South WalesFull-timeDescriptionAbout the OpportunityWe are currently seeking a customer focused and experienced Library Customer Service Officer to join our team on a part-time basis, working 32 hours per week across Monday to Saturday.In this role, you will provide high-quality customer service and support the community's use of library...

  • Library Customer Service Officer

    2 weeks ago

    Cessnock, New South Wales, Australia Cessnock City Council Full time

    About the OpportunityWe are currently seeking a customer focused and experiencedLibrary Customer Service Officer to join our team on a part-time basis, working 32 hours per week across Monday to Saturday.In this role, you will provide high-quality customer service and support the community's use of library resources, technology, digital platforms, and...

  • Library Customer Service Officer

    2 weeks ago

    Cessnock, New South Wales, Australia Cessnock City Council Full time

    About the OpportunityWe are currently seeking a customer focused and experiencedLibrary Customer Service Officer to join our team on a part-time basis, working 32 hours per week across Monday to Saturday.In this role, you will provide high-quality customer service and support the community's use of library resources, technology, digital platforms, and...

  • Customer Service

    6 days ago

    Cessnock, Australia Ashdown Consulting Full time

    $32.16 p / h + super - 10 Month Contract - Cessnock full time in office **Customer Service Representative | 10 Month Contract | $35.53 p/h Including Super** - $32.16 p / h + super - 10 Month Contract - Cessnock full time in office **About the Company** We are seeking multiple experienced Customer Service Representatives to join a large NSW government...