Guest Experience Officer

5 days ago

Cessnock, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Location**

If your idea of a good time is being surrounded by friends named Shiraz, Merlot and Chardonnay, pay a visit to Ingenia Holidays Hunter Valley where you’ll stay smack-bang in the middle of New South Wales’ favourite wine country.

Enjoy a grape escape at our holiday park which sits amongst no fewer than 150 cellar doors, all scattered across the Hunter Valley’s rolling green lawn hills, which support both the thriving viticulture and food scene found here.

**About the Role**

We are seeking a friendly & professional Guest Experience Officer to join our Hunter Valley Holiday Park on a casual basis. **This position is approximately 25 hours per week. Weekend availability is essential**

**Responsibilities**
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems

**You bring**
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker

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