Customer Service Clerk

Job Description
- Customer Service Clerk

**Req ID**:2431

**Posting Start Date**:21/01/2025

**Advertisement End Date**:31/01/2025

**Work Location**:The RMH Parkville (City campus)

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

**Outpatient Customer Service Clerk**

**Full time, ongoing opportunity**
- Join a dynamic team that prides itself on the positive experiences of their patients.
- Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities.
- Enjoy the benefits of being a Royal Melbourne employee such as salary packaging, reward and recognition programs, comprehensive health and wellbeing programs including staff gym, peer support and Employee Assistance Program (EAP) as well as discount parking.

**The Royal Melbourne Hospital**

As one of the largest health services in Victoria, and a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.

Surrounded by a Parkville Precinct of brilliant thinkers, we collaborate to set new benchmarks in health excellence - benchmarks that impact across the globe. While the work we do takes us in inspiring new directions; caring for each other, our patients and consumers is as essential to who we are, as any scientific breakthrough we make. We put people first - leading with kindness and working together, we excel as one Royal Melbourne Hospital.

**Your new team**

With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, effective and person-centred care to all Victorians. The Outpatients department are also active participants of the Safety Culture Program.

**Your success in this role, will be in your ability to**
- Register patients and create referrals
- Manage waitlists
- Manage appointment requests
- Manage reception for face to face patients and Telehealth patients
- Follow up enquiries, online, SMS, via portal and telephone.
- Liaise with multidisciplinary team members

**Your Contribution**
- You will be a kind person who finds purpose in ensuring access to care for patients.
- You are professionally presented and will communicate at a high standard when liaising with a cross section of stakeholders within the healthcare community.
- You will have had a minimum of 3 years administration experience.
- Your referees will confirm data entry skills of excellent accuracy.
- You will have had previous experience, and preferably professional training, in phone manner i.e. call centre position.
- You are able to excel in fast-paced environments and prioritise competing demands

**Our Commitment to you**

Here at The RMH we strive for excellence with a strong purpose that defines the work we do for our community - _Advancing health for everyone, every day_. This is the Melbourne Way.

We believe our success comes from our people. We’re committed to the RMH being a great place to work and a great place to receive care. We have made a long-term commitment to strengthen our organisational culture through leadership, education and empowering our staff to Speak Up for themselves and each other.

This is a role where your passion and expertise can come together to create a truly defining career opportunity. It is a unique opportunity to help us transform the future of the RMH and ultimately ensure we continue to deliver world class healthcare.

**Interested?**

For a confidential discussion please connect via the details below.

**Advertisement Contact (Name and phone)**:James Gerrish