Specialist Support Coordinators

**Heart to Hold Foundation **offers a variety of high-quality, personalised support services including supported housing, respite care, and intensive assistance for individuals with disabilities.

Our goal is to empower participants under the NDIS to realise their aspirations for a fulfilling life by providing exceptional support services.

**Heart to Hold Foundation** is dedicated to delivering a high-standard service that is adaptable and tailored to individual requirements. We achieve this by eliminating obstacles, expanding choices, fostering skill development, and advocating for systemic improvements, thereby enabling individuals to pursue their personal objectives and realise their vision of a fulfilling life.

We facilitate the connection between individuals with disabilities and the wider community, while also enhancing the capabilities of the individuals themselves and their support networks to pursue more enriching and meaningful goals.

**Duties of this role may include but are not limited to the following**:

- Perform Specialist Support Coordination to assist participants in implementing their NDIS plan.
- Coordinate services in participants’ NDIS plans including the management of complex multi
- disciplinary teams.
- Deliver high quality services in a timely manner including mandatory reporting to the NDIA and meeting the organisations code of conduct.
- Provide advice and consultation with participants, their families and other stakeholders in response to complex and challenging situations.
- Develop action plans following consultation with participants, their families and other stakeholders to resolve challenges arising from complexity.
- Provide support and advice to other support coordinators in relation to support coordination delivery.
- Liaise and collaborate with key stakeholders to establish mutual goals of coordinating service delivery for participants.
- Facilitate and participate in meetings with the team including supervision and de-briefing support.
- Prepare comprehensive reports in conjunction with relevant stakeholders.
- Contribute to the maintenance of registers, reporting systems and client records ensuring the need to adhere to matters of confidentiality and diversity within a sensitive environment.
- Network and build the profile of Melbourne City Mission as a Specialist Support Coordinator service provider
- Maintain accurate and complete records of your work activities in accordance with legislative
- requirements and the organisations records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Ensure services are delivered within the policies and procedures, legislative requirements, and meet the relevant service standards.

Perform other duties and responsibilities as required.

**Essential**:

- Tertiary qualifications or equivalent training (Certificate) and/ or experience working in the field
- Minimum twelve months’ experience providing Support Coordination or Case Management with complex clients.
- Knowledge of National Disability Insurance Scheme and relevant legislation including the NDIS Act 2013 and Disability Act 2006.
- Expert communication (both written and oral) skills and able to manage complex relationships
- Flexible and able to work effectively within a changing environment
- High computer literacy including proficiency in the Microsoft Suite
- NDIS Worker Screening check (or willing to obtain)
- DHS Aged Care screening (or willing to obtain)
- NDIS Worker Orientation Module (or willing to obtain)

**Desirable**:

- Experience working with people living with a disability/mental health
- Previous Specialist Support Coordination experience
- Knowledge of the NDIS Operational Guidelines

**We promote and value**
- Initial and ongoing, training, development and support
- Modern work approach with the ability to work from home using company approved assets, policies, and tools
- Flexible working hours whilst maintaining a team approach
- Option of working offsite or in office space
- Work life balance
- Hourly rate based on qualifications, experience as per the Social Community, Home Care and Disability Services award
- Casual or part time with scope to move to F/T position

**Job Types**: Temp to perm, Contract

Pay: $55.00 - $65.00 per hour

**Experience**:

- NDIS Support Coordinator: 1 year (preferred)

Licence/Certification:

- Working with Children Check (preferred)
- Driver Licence (preferred)
- Police Check (National Police Certificate) (preferred)
- Australian driver's licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person