Local Service Manager

1 week ago

Perth, Australia Rentokil Initial Full time

Ambius division of Rentokil Initial has a great opportunity for a Local Service Manager to join the team. You will use your collaborative and engaging leadership style to take on the responsibility to coach, mentor and lead a team of service people to consistently deliver a high quality of service to our customers and encourage growth in our sales.

About Ambius
At Ambius, interior landscaping means more than just plants. We strive to be the premier creator of ambience for businesses which enriches the work experience and delivers a productive environment enabling people to thrive.
Our Ambius team are the people responsible for the lovely plant decor in hotel lobbies, the clusters of plant designs in shopping centres, the green walls and floral displays you see in many restaurants and office receptions. In summary we are responsible for providing any sized organisation with interior/exterior landscaping which engages clients and their staff through the health benefits of plants

This is a highly customer-focused role and is ideally suited for someone with the desire and motivation to succeed and move up into more Senior roles within the Rentokil Initial business in the future.

**Responsibilities in this role include**:

- Coach, mentor and train the Service Team to achieve targets.
- Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
- Implement the regional annual operational plan
- Conduct regular quality audits of specified client base and premises.
- Ensure Company service practices are met and identify opportunities to improve service standards.
- Ensure service efficiency is optimised through tools and technology available.
- Ensure the team’s company vehicles are maintained in a safe, reliable and clean condition.
- Proactively resolve customers’ issues.
- Develop and maintain long term customer relationships.
- Previous experience in a similar services role
- Experience within a management role with a services or operations background prefred but not essential.
- Experienced in implementing Worksite safety initiatives, dispute resolution and regular reporting to higher management
- High level communications and commercial experience
- The drive to lead by example to set a high standard of customer service

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