Local IT Manager

Reach Beyond: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on board

At CHC, we pride ourselves on our values and culture:
**Accountability**: Take pride and ownership of our actions and results.
**Collaboration**: Working together with transparency and trust to drive continuous improvement.
**Care**: Creating a safe and sustainable environment for all.
**Integrity**: Doing what's right and fostering a culture of respect.
**Excellence**: Prioritizing quality services and setting industry standards.
Role Summary:
**Local IT Manager**

Perth, Western Australia

**Reach Beyond with CHC Helicopters (Australia)**

At CHC Helicopters Australia, we deliver safe, reliable, and world-class helicopter services across the offshore energy sector, emergency medical services, and search and rescue.

For more than 75 years, CHC has been trusted to deliver aviation solutions in some of the most remote and challenging environments across the globe. Our dedication to safety, innovation, and operational excellence underpins the critical services we provide to our customers and the communities we serve.

Our people make the difference. With a strong commitment to safety, teamwork, and professionalism, we help our customers and colleagues reach beyond what they thought possible.
- All you have to do is get on board._

Ready to lead IT operations in a fast-paced aviation environment? CHC is looking for a **Local IT Manager** for a permanent full-time position based in Perth, Western Australia.

Key Responsibilities:

- Onsite User Support Management: Lead and coordinate all onsite IT support requests, troubleshooting desktop, mobile, and aviation-specific technology issues to minimize operational downtime.
- Local Infrastructure Management: Maintain and optimize local network infrastructure, servers, storage systems, and telecommunications equipment to ensure reliable connectivity for helicopter operations.
- Project Implementation: Execute local technology projects including hardware deployments, software rollouts, network upgrades, and integration with global IT systems.
- Remote Site Support: Travel to remote helicopter base locations throughout Australia to provide onsite support, conduct site assessments, and implement technology solutions.
- Stakeholder Engagement: Conduct weekly meetings with key local business stakeholders to understand operational requirements, gather feedback, and communicate technology initiatives and capabilities.
- Business Requirements Translation: Analyze local business needs and effectively communicate requirements to global IT leadership team, ensuring alignment between local operations and enterprise technology strategy.
- Vendor Coordination: Manage relationships with local IT vendors, service providers, and contractors to ensure timely resolution of technical issues and project delivery.
- Asset Management: Maintain accurate inventory of IT assets, coordinate procurement of hardware and software, and manage lifecycle replacement schedules.
- Security & Compliance: Ensure local IT systems comply with corporate security policies, Australian regulations, and aviation industry standards.
- Documentation & Reporting: Maintain comprehensive documentation of local IT infrastructure, procedures, and provide regular reporting to global IT management.
- Emergency Response: Serve as primary IT contact for after-hours emergencies and coordinate rapid response to critical system failures that could impact flight operations.

Qualifications, Skills & Attributes:
**Required Experience**
- 5+ years of IT management experience with proven track record in customer-facing roles and onsite support delivery.
- Strong background in ITIL framework implementation and IT service management best practices.
- Experience managing local network infrastructure, server environments, and end-user support in distributed locations.
- Demonstrated ability to work independently with mínimal supervision while managing multiple priorities.
- Experience with project implementation and coordination in enterprise environments.

**Technical Expertise**
- Infrastructure Management: Proficiency with Windows Server environments, Active Directory, networking equipment (Cisco, HP, Dell), and virtualization technologies.
- Network Administration: Strong skills in LAN/WAN management, VPN configuration, firewall administration, and network troubleshooting.
- ITIL Framework: Certified in ITIL Foundation with practical experience implementing incident, change, and problem management processes.
- Project Management: Experience with project coordination, resource planning, and stakeholder management.
- Monitoring Tools: Familiarity with ne