Problem Manager

2 days ago

Canberra, Australia Leidos Full time

Company Description

At Leidos we bring together science, engineering and technology to deliver smart solutions to our customers’ most complex challenges. Great ideas are our currency and every person here is encouraged and enabled to be curious, open-minded and confident in bringing theirs to the table - to be inspired by what they can achieve and the impact they can have.

**Job Description**:
**About your new role**:
As part of a small team you will be responsible for managing the life-cycle of all Problems. Objectives are to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. You will also maintain information about known errors and workarounds.
- Provide ITIL Problem Management services to the program whilst working towards best practice approaches to Problem Management and sharing knowledge across the Problem Management team;
- Provide on time, meaningful and high quality reports with detailed analysis targeted at the right audience;
- Participate in the Continual Improvement program across relevant process areas;
- Provide input to process changes across the multi-vendor environment, including delivery of ongoing training and development activites;
- Ensure adherence to Governance structures for all new process design and existing process change;
- Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions.

**Qualifications**:
**About you and what you'll bring**:

- Bachelors degree from an accredited institution in a related discipline, or equivalent experience/combined education;
- ITIL V3 / V4 Certification highly regarded;
- Strong understanding of Problem Management fundamentals and best practice;
- Incident management and response with relevant experience operating in a Defence related enterprise;
- Demonstrable ability to consistently produce excellent results in a complex environment;

Additional Information
**_
This role does require the successful applicant to be an Australian Citizen and be eligible for a baseline clearance._**

At Leidos, we’ve built our business on the ability to Redefine Possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.

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