Client Executive

**Client & Communication**

**Executive**

**About Wavemaker**:
We believe there always is a better way to grow. We positively provoke growth for our clients by reshaping consumer decision-making and experiences through media, content and technology. The Wavemaker way is globally consistent. Fueled by the world’s most powerful consumer data, we understand where and how marketing can intervene decisively to help brands win more sales.

Our name is our mission and our method. To make waves, you need to be provocative, even fearless. We do our best work for brave brands and people who want to be challenged to go further and faster. We know it’s not easy, but if it’s in you, we will get it out of you.

Our 7,600 people across 90 markets provoke growth for some of the world’s leading brands and businesses. Our attitude of Positive Provocation is enabled by:

- deep knowledge we have of our clients’ business
- confidence to challenge what’s gone before
- the support to go further than we thought possible

**Your role in a nutshell**:
The role of the Client & Communication is the key point of contact for our clients, and the development, execution and delivery of media plans, delivering on strategy on time and in full. C&C is the first point of contact for the client and the team at Wavemaker on all plan related queries.

The role of the C&C Executive is to provide support to the C&C team through all aspects of the process (campaign briefing, planning, development, implementation, reporting and administration support) to ensure the smooth operating of accounts.

**Location**:**Sydney

**Reporting of the role**:**This role reports to the C&C Manager

**Direct reports**:**N/A

**Key stakeholders**:I**nternal WM & GroupM Departments**:**Collaborate with I&A, Digital, C&P, SEO & CRO, SEM, Social and Strategy teams to manage expectations and deliver client objectives.

**Media Owners**:Establish strong relationships with our media partners at a Media sales representative level

**Wavemaker C&C Team**:Contribute to great teamwork with a supportive and positive can-do attitude

**Your responsibilities**:
**People**
- Support other team members and pro-actively ask where additional assistance can be provided, beyond the day-to-day
- Openly communicate and collaborate with all internal Key Stakeholders and reports regularly
- Live and breathe the Wavemaker values everyday (Care, Grow, Create)
- Develop an understanding of the wider agency structure and resource available to tap into outside of the C&C team to enhance work.
- Actively participate in weekly WIPs

**Clients**
- Establish an understanding of client challenges, objectives & initiatives.
- Engage with our partners to build knowledge of the media landscape and understanding of core media principles and the capabilities of each media touchpoints.
- Build relationships with our clients at an Assistant Brand Manager level, working collaboratively to support their requests to Wavemaker and managing the process and timelines.
- Lead relevant chains of communication to the client, making sure that all parties are aligned, actively looking for and seeking out misunderstanding/ miscommunication.
- Proactively communicate with C&C team internally (any updates, market trends, key developments)
- Work collaboratively with Media and/or platform partners, ensuring strong relationships are developed from the outset and you have an understanding about their offerings and relevance to our clients
- Engage with our WM product teams and GroupM proprietary product and service teams to ensure you have an understanding about their offerings and relevance to our clients
- Help build on the agency's reputation for outstanding client service. Ensure delivery against client expectations every time - “under promise/over deliver”

**Product**
- Demonstrates an obsession for Purchase Journey planning and how it benefits Wavemakers clients
- Support the team using the Wavemaker suite of tools to aid planning and reporting
- Support C&C in answering client briefs, adding administrative support across the process (Hack the brief, Insights research/ Development, Strategy, etc)
- The ability to use agency & industry tools/resources to develop target audience, brand, competitive, etc
- Own the process of updating and sharing media plans, budget reconciliation, MBA/ PO tracking, competitive reporting, etc
- Lead media plan reconciliation, making sure that the Investment teams have billed correctly
- Support the C&C Manger or Director in writing presentations and help to facilitate presentation sessions
- Contribute towards reports that need to be developed and highlight key trends and insights
- Demonstrates an understanding of the buying principles of TV, Print, Radio, Cinema, OOH, Digital, Programmatic, Mobile, SEM & Social
- Demonstrates an understanding of the strengths & weaknesses of TV, Print, Radio, Cinema, OOH, Digital, Programmatic, Mobile, SEM & Social
- Ability to pull, create competi