Dispatch Officer

**Dispatch Officer**(**Job Number**:250000OI**)**

**Description**

At RACQ, we are good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

As a Dispatch Officer, you will play a key role in facilitating the delivery of assistance services to RACQ members and customers. Your primary responsibility will be to coordinate and position internal and external service providers, ensuring efficient and high-standard customer service. We currently have two opportunities:

- 1x Permanent
- 1x 5-Months Fixed-Term

**About the role**
- Provide excellent customer service to both internal and external customers.
- Utilise superior verbal and written communication skills.
- Demonstrate strong interpersonal skills, including empathy and active listening.
- Organise, manage time effectively, and prioritize tasks, including scheduling, rostering, and target setting.
- Employ strong problem-solving, negotiation, and decision-making skills.
- Handle interactions with internal and external customers over the phone in a commercial environment.
- 50% of shifts for Dispatch Officers are required to be worked from Eight Mile Plains.

**About you**
- **Exceptional Communication**: Skilled in verbal, written, and telephone communication with a strong focus on customer service.
- **Organised & Efficient**: Proven ability in scheduling, rostering, time management, and meeting targets.
- **Experienced & Knowledgeable**: Background in contact centre, dispatch, and field resource coordination, with familiarity in RACQ and Fleet services.
- **People-Focused**: Strong interpersonal skills including empathy, active listening, and effective problem-solving and negotiation.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113