Service Advisor

5 days ago

Fitzroy North, Australia Fitzroy Motorcycles & Scooterama Australia Full time

Indian's newly appointed motorcycle dealership servicing all of Melbourne and greater Melbourne have a unique opportunity for a Full-time (5 days p/wk) Motorcycle Service Advisor to join their bustling Service Department. **This role is available to Australian residents only with full working rights. No overseas applicants.**

**Position Description**

A Service Advisor is responsible for booking in customer vehicles that are scheduled for maintenance and repairs, keeping the customer informed and updated on the progress of their vehicle whilst insuring completed service vehicles are picked up in a timely manner.

Reporting to the Workshop Manager or Dealership Manager, this role is an important position within the team. The Service Advisor is relied upon to provide an efficient and supportive role and will require autonomy and flexibility to their approach to work.

**Specific Duties**;
- Book in customer services, communicate effectively with customers on their service and maintenance needs, upsell and relay service/parts bill to customers.
- Over the counter parts sales.
- Assist with allocating jobs to technicians.
- Source parts required for service, repairs for workshop technicians at the counter and over the phone.
- Assist with the company's rolling stock takes.
- Ensure the parts room and service desk is kept tidy, and all parts are allocated in the appropriate bins and on the appropriate shelves, with original parts numbers.
- Consult the workshop planner and pick parts for the following days parts requirements.
- Update workshop manager with expected part delivery timeframes.
- Work collaboratively with workshop staff and provide them support to ensure they have all the necessary parts and stock for scheduled and emergency repairs.
- Always ensures a tidy and organised work area for easy part retrieval.

On a personal level you must be a good communicator, have a CAN DO attitude and be reliable and on time. Previous retail experience will be looked upon favourably.

**Perks**
- Monthly performance bonuses.
- Be involved in the Motorcycle Industry representing leading brands such as Indian, Honda, Kymco, Lambretta, Italjet.
- Generous staff discount available on Retail, Parts & Labour.
- A highly experienced, supportive and friendly team of individuals who genuinely like coming to work
- Nobody should have to work on their birthday We'll help you celebrate with an additional day off fully paid.

This position is Full-time, 5 days per week with 4 weeks annual leave and 2 weeks personal leave in addition to time off to study.

**Hours**
Mon - Fri - 8.30am to 5.30pm (Applicant to choose Thursday or Friday off)
Sat 9 am - 3.00pm.
Closed Public Holidays

Location - Fitzroy North (primary location)

**Requirements**:
Required licence or certification:

- Drivers Licence and Motorcycle (preferred)
- Victorian Police Check

Please forward your resume or for a confidential discussion phone Patrick on 0401 376 595. Only applicants who meet all criteria will be contacted.

Pay: $50,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Rotating roster

Supplemental pay types:

- Commission
- Performance bonus

Work Location: In person

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