Technical Support Analyst:

4 days ago

Brisbane, Australia HUMANISED GROUP Full time

**Join a dynamic team at the forefront of the mining industry.**

With mining operations in both Australia and America, our client operates globally with an emphasis on safety, collaboration, and cutting-edge technology.
- **Remote working arrangement, potential travel 1 week per month**:

- **8 month contract starting ASAP**:

- **Must have Drivers License**

**As a Technical Support Analyst you will**:

- Diagnose and resolve technical issues with systems, software, and hardware.
- Onboard new staff, which involves assigning roles and responsibilities
- Provide hands-on technical support, including problem solving and troubleshooting for **Oracle Fusion** users.
- Perform routine maintenance tasks, such as software updates, system backups, and security checks.
- Prepare the business for system updates and changes, ensuring mínimal disruption.
- Log, track, and prioritise support requests using a ticketing system
- Manage expectations with external support teams and maintain clear communication channels.
- Oversee data migration and system updates, ensuring data integrity and smooth transitions.
- Create and update user guides, FAQs, and documentation; provide training to users on new systems or software.
- Serve as the primary point of contact for system-related inquiries, particularly in procurement.
- Provide remote troubleshooting and support to users

**About you**:

- Ability to work effectively with resistant blue-collar workers, ranging from seasoned miners to younger staff.
- Must be patient, able to influence, and capable of using a light-hearted, approachable manner to help workers embrace and effectively use the technology.
- Adjust communication styles to meet the needs of different worker demographics and levels of tech-savviness.
- You must have experience in Oracle Fusion

Does this sound like you?

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