Services Supervisor

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand. Our purpose is to create extraordinary places, connecting and enriching communities.

A career with Scentre Group fosters the chance to be part of a company that is transforming the digital and physical retail space. You will have the opportunity to work with great people and add value to a tangible product you can see.

**Your opportunity**

We are currently seeking a **Services Supervisor **to join the Centre team at **Westfield Mt Gravatt **in QLD. This is a chance to join a team who are driven to consistently create moments that matter in the living centre every day and lead and inspire their team to deliver our Service Promise to our customers.

Working with the Services Manager the Services Supervisor you will be responsible for leading our Services team this includes Car Park, Valet, Concierge and Westfield Plus.

A snapshot of your role:

- Lead, coach and develop the Services team to deliver an extraordinary experience to our customers and improve our NPS
- Build and nurture a customer centric culture, new initiatives and professional partnerships with key stakeholders and the local community
- Manage team performance, succession planning, recruitment, induction, and development
- Own the rostering, budgets and forecast management
- Review and analyse commercial and customer data to capture insights, realise opportunities, and optimise results across parking
- Partner with internal and external stakeholders to identify and implement opportunities to improve the Services offering within the centre
- Champion our Service Promise (Our Service Values) and drive the Customer Promise recognition program

This is a full time permanent role based onsite at Westfield Mt Gravatt

**What will set you apart from the rest?**

Experience in a similar role is preferred but not essential. We recognise that the required skills and experience are attained across a wide range of roles in various industries. What will set you apart, is your enthusiasm for premium retail, operations management and elevated customer experiences.

You will be a passionate people leader, who is detail-oriented, innovative and customer-focused. You enjoy working in a dynamic and high performing team culture and want the best for all team members.
- An energetic people person who enjoys interacting with customers and an ability to achieve a high level of service that consistently meets and exceeds the expectations of our customers
- Being empowered to rectify and resolve customer issues and make proactive and positive decisions on the spot
- Experience in rostering, budgeting and reporting
- Ability to learn new systems and procedures quickly and share existing skills with your team
- Commercial awareness and a willingness to learn and understand business financials and how your team can directly impact the income and expenses of the centres profit and loss
- You will hold a full drivers licence
- Ability to adapt to a 7 day a week dynamic environment

**What sets us apart from the rest?**
- Competitive benefits including 18 weeks parental leave (no qualifying period), volunteer days to work with our charity partners, health and wellbeing discounts
- Life Leave - additional five days paid leave to use however you like on top of your four weeks annual leave
- Diverse career paths - Opportunities to cross skill and develop working with over 70 different professions within the team.

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate.

This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility and disability alongside other initiatives. Aboriginal and Torres Strait Islander peoples are encouraged to apply.