Connection Coach

**Connection Coach - Housing Connect After Hours Service***:

- Housing Connect | Burnie, Devonport, Greater Hobart region, Hobart Metropolitan, Launceston, North West Coast- Closing date: 28/05/2025

Are you ready to make a difference in the community?

We are seeking casual Connection Coach’s within our After Hours services, within our Housing Connect team. These positions can be based from Hobart, Launceston, Devonport or Burnie.

This role provides an out of business hours phone response to people in crisis and will also provide emergency on-call support to people who are temporarily displaced from their homes in the event of a disaster or emergency such as fire or flood via the Department of Premier and Cabinet (DPaC).

**What you will be doing in this role**:

- Undertake initial and comprehensive engagement and assessment processes to determine service response/resource distribution (intensity of response).
- Provide information and advice
- Address immediate needs, including assessment for and access to flexible funds for reasonable and necessary support, or if in crisis, immediate connection to short-term and brokered accommodation.
- Coach and support service users to develop and progress an immediate response or Initial Action Plan for keeping or finding housing, which may include actions in other key life domains.
- Provide Disaster Relief follow up support as required as per guidelines.
- Facilitate people’s access to specialist services, mainstream opportunities, networks, and resources so they can build social capital that will support their housing and other goals.
- Collect and record data and information as required for the Housing Connect evaluation and Portal.

**What we can offer you**:

- $ 88,465 to $ 92,713 plus super;
- a 7% Graduate Loading payable where you hold a degree in a relevant discipline;
- professional development opportunities;
- a friendly and supportive work environment.

**You must have**:

- Expertise in conducting assessments in line with an Advantaged Thinking practice approach which considers needs, capabilities, risks, and challenges to ensure a holistic understanding of the person’s circumstances to effectively tailor the response.
- Expertise in brief interventions: short term planning and goal setting, provision of relevant information, connection to opportunities, resources, people, and networks to grow skills and capabilities to maximise housing outcomes.
- High level initiative and problem-solving with the ability to identify opportunities and discern external service system pathways that have the expertise and resources to be leveraged to provide a more tailored response for people experiencing disadvantage.
- Expertise and ability to develop, creatively leverage and sustain relationships across the service system, community, business, and education sectors to maximise outcomes for people accessing Housing Connect.
- Up-to-date knowledge of housing information, community resources, service providers and referral points.
- Understanding of Tasmania’s current housing market and the difficulties facing people on a low-income trying to secure housing including family violence, mental health and alcohol and other drug issues.
- Understanding of human development and the normative activities, behaviours, and developmental milestones characteristic to stage of life, as well as the relevant community and institutional links and systems.
- Understanding of relevant theoretical and conceptual frameworks and commitment to the values and ideals of capabilities and Advantaged Thinking practice approach.
- Experience in working collaboratively within a multidisciplinary team including team de-briefing, program planning activities and a variety of other team based consultative processes.
- Demonstrated time management skills with the ability to effectively set priorities and manage an assigned caseload.
- High level written and verbal communication skills including the ability to maintain accurate, professional case-notes, prepare correspondence and provide required information within program guidelines.
- Computer skills, in particular the ability to operate word processing and database management software packages.
- A commitment to working collaboratively with Housing Connect partners to negotiate a consistent approach across all areas of operations.
- Tertiary qualifications relevant to the position or extensive experience and lesser qualifications deemed equivalent.

The successful applicant will be required to:

- provide a current Tasmanian Working with Vulnerable People Registration (employment/volunteer category) including NDIS Worker Screening Check;
- present an unsupervised contact with children or vulnerable people type National Police Check (no older than 12 months);
- provide an International Police Check if you have resided for 12 months or more outside of Australia after the age of 16;
- provide a satisfactory Anglicare assessed medical;
- provide a curr