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Customer Service Officer

3 weeks ago

Beverley, Australia Hoshizaki Lancer Pacific Full time

**Your Role**:
Enhance Hoshizaki Lancer Customer experience through exceptional service, being an empowered, focused and accountable team member going above and beyond to delight our customers.

**Key Accountabilities**:
**Operations**
- Consistently deliver the best possible customer experience through quality customer service.
- Carry out daily customer service activities including - call handling, sales & service order entry, communication with subcontractors, invoicing, credits, customer queries & escalations.
- Use specified reporting tools to ensure accurate & timely delivery to our customers.
- Build and maintain relationships with customers & internal departments.
- Deliver against KPIs and actively contribute to customer service work

**Productivity & Efficiency**
- Time Management
- Accuracy of output

**LN ERP (User)**
- Follow process documentation when operating LN, ensure compliance to company guidelines
- Identify and escalate LN issues appropriately

**Team Engagement**
- Support your team members
- Provide honest feedback to team members and management

**Compliance**
- Comply with all company policies and procedures, OH&S and operational reporting requirements.
- Accepting and abiding by the intent of Hoshizaki Lancer's IMS Policy.

**Professional Development**
- Undertaking periodic training in work practise, system requirements and other related areas.

**Requirements**:

- 2years+ of Customer Service experience. Previous administration & data entry strongly preferred.

**Requirements****:

- Customer Oriented Mindset - Always work with the customer in mind
- Interpersonal Effectiveness - Ability to collaborate. Build and maintain strong relationships. Communicates effectively and independently tailoring messages appropriate to the situation/audience
- Meticulous Approach - Always pay attention to detail
- Broad Perspective - Ability to "connect the dots" and think outside the box
- Decision Making - Ability to learn where and how to get information and make decisions asking for help when needed
- Conflict Management - Ability to show compassion, understanding, actively listen & seek resolution
- Ability to work in an international and multi-cultural environment

**Special Requirements**:

- Nationality or Visa enabling full time work within Australia